Four Points by Sheraton Bintan, Lagoi Bay

Expectations were high when booking this hotel… Location - 10/10. Lovely view and sea breeze and rooms are a great size for a small family. Service - 5/10. Unfortunately this is where we were let down and expecting more. We were often one of the only families eating at the restaurant and meals took 30+ minutes. Very frustrating when you have a hungry toddler and order their meal in advance. There seems to be a significant lag between when the order is placed and when they start cooking. I will give the staff credit though as they were trying their best and tried to go above and beyond for us. Facilities - 7/10. Facilities are great - easy access to the beach with a pram for families, pool, gym, spa etc. however the cleanliness was questionable at times. For a hotel that’s just over a year old, there was a lot of wear and tear, dirt and grime which was not expected. The family pool looks like it hasn’t been cleaned and same goes for the grout in the shower etc. Highly recommend the maintenance team scrub the tiles as it doesn’t look very appealing, especially those worried about hygiene travelling with young children. Would we stay again? Probably not. We would probably pay a bit more and go to one of the resorts next door which we visited for a day as they seemed a lot cleaner and more appealing.

Lokalizacja przy super plaży. Obok centrum handlowe z dobrym jedzeniem (szczerze polecam Sushi Wan i Warung Yeah). Sam hotel czysty, ma wszelkie wygody. Fajną sprawą jest darmowy shuttle bus z promu do hotelu.

W samym hotelu drogo, no ale jak się wybiera resort to nie ma się też czemu dziwić ale tylko przestrzegam aby się nie zdziwić. Na plaży mieliśmy ciągle czerwona flagę. No wiało ale mam wrażenie, że tam zawsze jest taka pogoda.

Tutto perfetto

La spiaggia davanti alla struttura era molto sporca mentre intorno davanti agli altri hotel erano tenute meglio e senza tutta quella plastica abbandonata. Un peccato!

Lovely location, right next to the Lagoi Bay shopping area. So very convenient to walk there and buy things, eat some local seafood. The resort itself is great value for money, lovely pool and easy access to the beach. We really liked how they had quite a few Indonesian dishes for us to try in addition to the usual Western fare. The daily breakfast spread as well was quite extensive. The have a lovely beach restaurant that does barbeque nights on the weekend, with live music. The room was really clean and water bottles are free, we could keep requesting for more whenever we needed it. The spa I must say was one the best I have tried in this region, very clean and very professional.

Nothing really, overall the resort really exceeded our expectations.

It was clean, pool view rooms were affordable, beds were comfy, the food was decent/good, free shuttle from ferry terminal, the lounge beds with mattresses very comfy, fresh pool towels, polite staff. beach access.

toilet doors near the pool didn’t work well, limited lounge beds with mattresses (and they weren’t that clean) so i hope they add more of those and fix the toilet doors near the pool. can’t swim at the beach - strong undercurrents and jellyfish.

Lovely staff, excellent food, good location and very reasonable pricing. The atmosphere is relaxed, warm and welcoming.

Could do with another quiet bar with no music. A few more sunshades and loungers perhaps. Sometimes, the mainland Chinese visitors can be a little bit rude......

Amazing choices at the breakfast buffet, excellent location and near shopping mall which it was convenient. Staff super kind and helpful. Very good food. The room was super and bed and pillows very comfortable.

The hotel needs some maintenance. For example our bedroom wall paper is coming off ( It seems that there was a previous humidity issue) Also the stairs rails need a touch of paint, the outdoor cushions some are looking very tire (cushions of lounge chairs) some outdoor chairs need to be cleaned on the sides ( chairs in the pool restaurant).