BCascais Boutique House by APT IIN Cascais Center

Staff serving breakfast

I booked 3 nights here after seeing a lot of good reviews online and recommendations for boutique hotels in the area. This ended up being a bad experience. Check-in itself was smooth, but the moment I opened the bathroom door there was a very strong sewage smell coming from the shower drain. It was extremely noticeable and honestly concerning. The bedsheets also had a strong laundry detergent smell. Looking back, it almost felt like they were trying to mask the sewage odor. Another issue was the lack of proper air conditioning. The room only seemed to have basic air circulation rather than actual A/C. During check-in, the staff member even told me not to change the settings because it affected the whole building. The room stayed around 23.5°C the entire time, and even after lowering the thermostat to 18°C, the room never cooled down. I had to keep both windows open just to get some airflow. No support from the hotel. Since there’s no dedicated front desk, they provide a general phone number and an emergency SOS number. I called both numbers repeatedly from around 6 PM until 10 AM the next morning using three different phones, including the phone in the room. Nobody answered once. I was trying to report both the sewage smell and the broken shower head, since only the handheld nozzle worked. The only reason I finally got help was breakfast staff contacted someone internally and told me reception would speak with me at noon. I couldn’t wait any longer because I had plans in Cascais. Eventually someone called the room and said they would send maintenance. By then, we decided to leave and book another hotel instead. The unanswered emergency line was honestly the most concerning part of the experience. I contacted Booking.com support for a refund, but the property only refunded the tourist tax, so I’ll now be pursuing a credit card chargeback. Update: my credit card company looked at the evidence and gave me a refund, as they agreed the hotel was in the wrong.

Beautiful house and very welcoming.

This is only a small thing and would stop me from staying. It would have been nice to have a compact fridge in the room.

Petit boutique hôtel intimiste et calme, personnel adorable. La chambre est propre et le lit très confortable. L’emplacement est parfait.

This is a beauiful town house, located in the back streets of Cascais. The staff were excellent. The breakfast was very good. Everything is within walking distance. I would highly recommend it.

The sofa bed in the loft room was not made up on arrival. My daughter had to make do with some towels and a sheet from my bed on our first night.

Breakfast was good but a little bit slow, the hot food choice is quite good. More fruit and bread options needed. The breakfast area is lovely, quiet and relaxing with very nice staff

No kettle in the room to boil water, make tea etc. No handrails on the stairs, I found this strange.

La ubicacion

Nos cobraron 10 euros por no entregar una tarjeta de habitación.nunca antes lo vi. Sin armario para colgar ropa Desayuno repetitivo y sin poder modificar Sin piscina