Mercure Pangkalan Bun

Breakfast, okay. Staff nice. I liked the refillable water jug in our room

The pool area was closed for private events at 6 both nights we were there.

The hotel is lovely and clean. Very tasteful. The beds are comfy and we slept well. The rooms are reasonable.

The extras are all incredibly overpriced. You are charged to fill up the water. The laundry is triple what we've become accustomed to in our travels round Indonesia. The food is very overpriced. We were pleased to see they had a vegetarian menu. My partner ordered a poached egg on red daal. I ordered a spinach curry with rice. After a very long wait my partner got an over done egg on a piece of bread with the crust cut off. I got the spinach without rice. When we complained we were told there wasn't any daal and the curry didn't come with rice despite what the menu said. It was actually quite funny. We asked for them to provide us with a bowl of rice and ordered something else. It was very overpriced and I suggested we could get a discount after over an hour wait. They did but it wasn't very much. We spent the rest of our meals in the cafe nearby. One meal there for the both of us cost less than the lime cordial (admittedly very nice) that I ordered at the Mecure.

Muy bien atendido

Nada, todo muy bien

Es un hotel raro porque está en un edificio en el cual tienen como apartamentos para atención abajo te atienden bien. Si necesitas que pedir un taxi tienes que tener dinero en mano porque ellos en la aplicación no tienen metida en la tarjeta y solo pueden llamar a taxis para pagar con casa. Las habitaciones son como mini apartamentos donde tienes cocina. Estaba limpio. Toalla ok pero solo te ponen una. Algo bueno que tiene es que la ducha es europea está separada por un cristal del baño

New, comfortable, nice facilities

Ordering food took a VERY long time (1+ hour after ordering) when we were the only people in the restaurant at the time. We were scared to order dessert thinking it would take another hour. Restaurants seemed understaffed/unattended by pool and downstairs. Locations so close to the mosque was a challenge with the nighttime call to prayer from 2:30 to 6am. It was loud and would have been so in any room we think. I would suggest that the hotel provide ear plugs to guests during Ramadan as it was a lot louder and longer than we anticipated. Ear plugs would have helped or been a nice gesture to non-Muslim guests.

Very clean room and helpful staff. Good a/c and hot shower. The decor was immaculate.

There was nothing to dislike.

Es el hotel ideal para quedarse después y antes de realizar el tour por la selva para ver a los orangutanes. Como ya mencioné todos los aspectos del hotel son de 10. El personal no podría ser mejor así como el diseño , materiales con los que se han realizado los interiores y tamaño de habitación . Gracias Mercure Pangkalan Bun … sois los mejores .

Dos puntos a mejorar : 1. Las cristaleras de las habitaciones son muy delgadas y se oye bastante lo que sucede en la calle . 2. Un hotel de esta categoría debería mejorar el apartado de zumos del desayuno ya que no son naturales . Sois un 10 de 10. Gracias a todo el equipo ;-)