The Lavana Ceria Guesthouse Seminyak

Absolutely nothing! Please keep away from this property at all costs!!!!!!!!

Absolutely everything!!! we had to stay at this property just for a few hours after our early morning arrival. We couldn’t find the place. When we did we opened our way into the property no one was there to check us in for over an hour as the receptionist/young gentleman was sleeping, despite calling messaging texting. It was unsafe. Finally he came tells me we didnt have a booking. He spoke no English. So every sentence was typed on translator. Despite a paid confirmation for a decent room that I had few weeks prior. He was unhappy to be woken up so wanted a service fee of 55$ more to check my family in. It was not until I got assertive and demanded to speak to the manager that he quickly checked us in and gave us a very very very run down room. Dirty filthy messy it was honestly the worst decision I made for the few hours! In the morning I requested for check out at 1pm despite their usual 12noon due to the circumstances of the morning. He tells me on translator that’s not allowed I need to sign a form??! Honestly no sense of customer service. Anyway there will never be a next time for my family I will pay more and ensure we are looked after and feel safe. My kids were pretty distraught with this experience. No apology whatsoever from them.

The staff member was friendly, but hard to find when needed as the property is a maze of construction.

Property was hard to access in vehicle- you have to walk the final distance which is fine as long as you have a backpack. The room itself was unclean (hair and dirt all over the floor, soiled mat by the bathroom) and had a really strong, unpleasant odour. The bathroom had just been hosed down so everything was wet and no soap or toilet paper provided. There also wasn’t a bin in the bathroom for toilet tissue, and the bin at the front door was overflowing. The bench out the front has dirty ashtrays on it. I chose not to stay here due to the below standard hygiene level.

Nothing.

I arrived at 3:45pm, the room wasn't ready. I waited 40mn to have it, dirty, hair on the floor, On the bathroom, used tissues on the floor, wet and dirt linen. The Wi-Fi doesn't work, the bathroom was dirty, no sink to brush teeth, or just wash hands... When I asked 'where I could brush my teeth?' the staff showed me the toilet, seriously. I asked for another room, and I waited again for 45mn. Nobody spoke English, we had to use the translator on the phone. I was upset, I asked to be refund and to cancel, but impossible. I asked to speak with manager, the staff tried to call him, nobody answer. I tried the 'emergency number '. Nobody answer. I sent a cancel request at booking and at the owner, I explained the situation and I asked to be refund, I never had any answer. I wasted my time, and money. I didn't sleep in this 'hotel' and I never got a refund. If I could put 0/10, I would have done it.

Everything was good 👌

Exept wc bad smell