Palette Signature Hotel

Did not like anything about this hotel was horrible. We booked for 2 night with 2 separate rooms and left after the 1st night and booked elsewhere. All reception said was oh sorry did not offer any assistance.

Bathroom flooded when we had a shower with dirty water coming up the drain, pool was dirty couldn't swim in it, blood on the sheets and walls, shower mouldy, smelly rooms.

The room is spacious and the location is good

What did you like about the property? In no circumstances, is this a four star hotel it's a two star at a push it looks nothing like the photos. The room was dirty when we arrived we had to ask it to be cleaned again and we had to ask it to be cleaned every day because of they don't have housekeeping every day as a standard. There wasn't even any hand soap to wash your hands the towels were dirty, the floor was filthy. We had to battle with an army of ants every single day and the hotel didn't seem to be bothered about, it wasn't just a few ants, it was hundreds every single day. That isn't even the worst of it the major thing that is wrong with this hotel is the noise coming across the road from a religious band practice. Loud banging and drums from about 8 pm till midnight every night which is absolutely horrendous and the hotel didn't seem to give us any reassurance of when it starts or finishes and how long it's continuing for. Yes this is a budget hotel. It is very cheap to stay in however no matter what you spend on a hotel there are two things that you expect, which area place to be clean and to have a peaceful night sleep and we didn’t get either of those

Grande chambre

La chambre n’était vraiment pas propre (draps tachés, poussière/cheveux/taches au sol, très forte odeur d’humidité)

We paid for breakfast included and they advised us they don’t do breakfast, very disappointing

We had a pool room and pool was closed for maintenance

Palette Signature Hotel keeps fresh fruit and cookies available in the lobby throughout the day. This thoughtful touch was perfect for quick energy between meals.

Location

.NO HOT WATER FOR 5 DAYS

Palette Signature Hotel maintained quiet hours after ten which we appreciated with young children. Everyone respected the policy so our kids could sleep soundly each night.

Palette Signature Hotel helped arrange roses in our room for our anniversary. The thoughtful gesture and romantic setup made the celebration truly special.

Impressed by the cleanliness at Palette Signature Hotel. Lobby, hallways, and room were all spotless. Attention to hygiene was clearly a priority here.