MarSenses Natura Olea Hotel - Adults Only

We recently spent 10 days at the Marsenses Natura Olea. The location was OK. It was a short walk to the nearest beach Cala Ferrera via quite a few steps..( So be aware of this) and then a short walk to numerous shops and restaurants, which then lead further into the resort of Cala D'Or. The staff were all very friendly, but we unfortunately had to complain about various issues throughout our stay. We were very disappointed with the hotel. It was well below a 4 star standard and definitely not worth the money we paid! It looked amazing in the photos when booking, but when we were actually there, the rooms were actually very basic. It was very misleading, as we were expecting a more luxurious feel for a 4* 'adult only' hotel. My husband and I had a 'superior' room with pool access and my son had a standard single apartment. Our room had literally no storage. Not one drawer to store things. There were a couple of shelves in the wardrobe, but one had a safe on which took up the whole shelf! Another shelf high up for example, was filled with spare duvets on. We ended up having to keep our clothes inside our suitcases on the floor, which wasn't ideal. The bathroom was small and the sink so tiny, with no room to store any toiletries at all. Just about enough room to put a tooth brush! (There are also no extractor fans in the bathrooms in this hotel, so straight away the mirrors steam up when showering) . It is also not very nice, as the lack of extractor fans cause odours to linger. There was an opening window in the bathroom, but with no mesh to stop insects from coming in! There was no dressing table/area to comfortably get ready. Just a long mirror in the bedroom on the wall. My son's apartment was on the ground floor of block C no 102.it was very dark and dingey with no nice view. The bathroom again was very small and hard to manoeuvre in (you had to close one door to then open the shower door.. very awkward! ) , but the sink in this room (which was cheaper than our room) , was actually a bit bigger with a little more space around and there were a few more shelves in this room for storage. There were problems with insects coming into this room. There were millipedes and ants coming in. We reported this to reception and it was immediately cleaned, but the following day they were back again! Apparently, this was a known issue with the ground floor apartments! When we initially complained, we were told the hotel was full and he couldn't be moved, then on the last day of the holiday, he was offered to change room, but by then it was too late, as we were packed up ready to go home. Outside the front of the hotel, there were large square paving slabs. Numerous slabs were cracked and loose and we noticed that bolts were sticking out of them by about 30mm,which was very dangerous. The pools were quite nice and kept clean, but we noticed they did get quite busy quickly. People were reserving sunbeds with towels in the 'exclusive' area and one day there wasn't even enough room for us to use the area, even though we had paid for the exclusive access. We stayed on a B & B basis. The food was adequate, but not a great choice at breakfast and some of the food eg. the eggs, as just warm and not piping hot. There wasn't even any Tomato sauce on display, which is a popular accompaniment for many. We had to constantly ask for it everyday and a little was bought out in a small bowl. One day they actually ran out of it! We expected the standard to be higher for a 4*hotel! Overall, we couldn't fault the staff. They were doing their best to accommodate our needs, but it was out of their control. We wouldn't return to this hotel. Sadly it was too expensive for what we experienced and needs to have numerous issues addressed.

Loved Our Stay at Olea Hotel From the moment we arrived, the welcome was amazing. The reception staff were so friendly, and being offered a fresh juice on a really hot day was such a nice touch. Everything we needed to know about the hotel was explained clearly, which made us feel instantly at ease. Our room was fantastic – spotless, super comfortable, and with a brilliant pool view. The pool area was also kept immaculate, with plenty of sunbeds and a great pool bar serving tasty snacks and drinks all day. The restaurant was another highlight – the food was outstanding, and the staff were not only professional but also really warm and friendly. In fact, all the staff we met around the hotel were fantastic and made our stay even better. Honestly, I can’t fault a thing. The hotel, staff, and facilities were all excellent – we absolutely loved it and would definitely come back! Another added touch was the free Paddle Boards which we took down to the beach.

We returned from our holiday yesterday having spent a week at Marsenses Natura Olea. Firstly I have to mention the ladies on reception who were excellent and Javi in the restaurant who kept everything running smoothly and was sorely missed on his day off when everything descended into chaos. The food, according to my husband, is good but as with all buffets, repetitive. Vegetarians and vegans will struggle, as I did. Serving spoons used for meat dishes are also used for vegetarian offerings which quite often contained fish. The chef seemed to think vegetarians ate fish!! This is where the positives end unfortunately. The room, on first impression looks pretty good however it soon becomes apparent that the refurbishment has not been done well. The bathroom is the size of a broom cupboard with a sink so small you can’t wash properly, not helped by the placing of a hairdryer in the exact spot which would give the best position to at least attempt to wash. No magnifying mirror which is standard and absolutely nowhere to put anything. We improvised by placing a coffee table just outside the bathroom and using it to place toiletries. The most ridiculous part of the entire room is zero storage. You can hang clothes (plenty of hangers) but that is it. We had to use our suitcases for underwear, swimwear, t-shirts etc. as there isn’t a single drawer. The bedside tables could so easily be drawers and beneath the TV in the living room is a large empty space which could accommodate a chest of drawers. A pretty room is no substitute for a complete lack of practicality. On arrival we were informed that the in room safe would cost an extra three euros per day. Having travelled all over the globe for fifty years, never before have we paid extra to use a safe. Disgraceful. We had upgraded to a private pool access room. If you value peace and quiet avoid this and use the general pool. Every day a waterfall is switched on at one end and a deafening jacuzzi at the other. Neither can be switched off by guests so all day you are subject to this appalling racket. Because of this we only used the pool we had paid extra for once, when for an hour this din had not been switched on. As soon as the guy remembered and decided to yet again to ruin the tranquility of the area we left. Money completely wasted. The bar closes around 6pm so nowhere to sit after dinner. We went to the hotel a little way along the road which has a fabulous rooftop bar. This I can recommend, you won’t be disappointed. This hotel could be a decent four star however it is, in reality, a poor three star. It needs to stop trying to look good at the expense of a positive guest experience.

Just come home from 7 days at hotel really nice hotel clean staff friendly and the food breakfast and evening meal were excellent with plenty of choices.Arrived late and receptionist had a cold dinner for us in fridge which was a nice touch.location fine about 15 -20 minutes walk cal ador centre

So we booked an apartment ( all of the apartments are located in blocks C and D). Upon check in ( by absolutely lovely receptionist) we were allocated apartment C102. With hindsight, we came to the conclusion that this was the worst apartment you could get. The apartment was spotless and looked exactly like the photos so there were no complaints there. The problem was that the lift "ground floor" was level 3 , so to go down to level 1, it was like 2 floors below ground level ( the apartments are set on a hill) . The balcony looked out onto a huge tree trunk with a heavy canopy blocking the sky, and ( i don't know how to describe it) the "scrub" of the hill directly in front, so there was no natural light at all. It was really dark and the light needed to be on permanently. I immediately returned to reception to ask to move rooms ( I was happy to pay extra), but they were all full and the receptionist asked us to come back after breakfast the next day as people would be checking out. She was honestly so lovely about it ( and I wouldn't be surprised if they were used to people asking to move from that particular room as it wasn't a big deal to her at all) . We returned the next day and she moved us to C403. The apartment was no different, but the difference in light was brilliant. I actually think if we had stayed in the original apartment it would've felt like a prison- gloomy and dark and just not nice. My advice would be to request a high room if you are booking an apartment. The food was lovely and of a high quality. (Fresh juice in the morning- not concentrated) ALL of the staff at Mar Senses are the loveliest most helpful people and it had a really nice vibe to it. We would definitely return here. Short walk to beach, quiet location and it was just perfect for us.

Lovely holiday with the family, 7 altogether. Rooms were very nice, cleaned regularly. Good location for us as we like a bit of a walk to the beaches and amenities. Restaurant was nice and light and open. As a bunch who like to try different foods we found the selection great and we were always impressed. Javi and his Restaurant Team were very accommodating with us, always seating us together. A very good time was had by all.

A nice small-ish hotel Nice food Very relaxed Drinks fairly reasonable Sun bed availability good Entertainment fairly good but only several times a week. Mostly friendly staff. One or two a bit fierce. I believe we had a below average room. It is tatty and tired. No view as such, just out over the backs of other properties. No egg chair, no clothes airer when we noticed everyone else had those items. Room D202. The bathroom is so tight and the door opens inwards so to access the loo you have to step into the shower in order to close the door. Somewhat a safety hazard as the shower tray is still wet on most occasion's. We often stubbed our toe on the doorstop during the night whilst visiting the loo. When sat on the loop you can see a black mouldy ring around the top of the basin which indicated insufficient cleaning. We had two coffee pods for the whole fortnight and one tea towel. In our opinion the room needs refurbishing and we have stayed in much better for its 4 star rating. Maybe other rooms in the complex are better I don't know? Having said this, the good points are that the shower is nice and powerful and there are always fresh towels every day housekeeping were a little tight with the toilet roll and I had to ask for one. If you don't like steps avoid this hotel. Everything is washed down to outside areas every morning including the steps so just be careful as surfaces can be a bit slippy.

Not classy enough for 4*. No evening bar/ restaurant offers buffet option only. Will not be going back.

Sadly disappointed as we arrived black mould in shower housing. We were moved to the only other available room and the flooring in the bathroom had broken tiles and were raised with dangerous corners. The maintenance man came up and although he stuck them down they were and are not smooth. The wallpaper was peeling in the bathroom ceiling and we were disappointed at the very basic accommodation- in the Uk there is a butlins holiday park which reminds me of that in my younger days . There are steps to navigate with a heavy case as we leave reception to walk a long way to our room. Not happy and too late to change hotels - the website belies the mediocre of this hotel

We paid for a room with the use of the smaller pool. The room had a lovely balcony overlooking the pool. The room itself was spacious, with a small kitchenette and a nice shower (although the sink itself is small). We went bed and breakfast and the breakfast selection was extensive. Fresh fruit, cold meats, cereals, dried fruit, toast, pastries, hot cooked breakfast, pancakes, juices, tea, coffees. Excellent. Bar snacks available around pool also very good and all the staff we came into contact with were all very polite and helpful. All in all, hotel modern, clean and comfortable room and food excellent and excellent staff. Wouldn’t hesitate to recommend. A food location too, about a good 10 minute walk to Esmeralda beach (stunning) and 15/20 minutes to centre of Cala D’or but there are many bars/restaurants en route much closer.