New World Hoiana Beach Resort

The breakfast buffet has a wide range of choices and is delicious. 24 hour buggy is nice. Extra amenities, e.g. B5 lotion, are quickly delivered. Efficient service.

The swimming pools close too early at 7pm. We could hardly swim in daytime because of the scorching sun. Better to extend service hours in summer. Changing and shower rooms near the swimming pool had only shampoo, conditioner and body lotion., but no shower gel! Besides, when I was taking a shower, the light suddenly went out. I had no choice but to rinse myself in darkness!

Breakfast spread was amazing, and the property itself is very new and well renovated. Staff are helpful and nice.

Location is far from city as expected - this is part of its charm as well though. Takes ~15m to get to Hoi An city.

The waiters, spa staffs and floor staffs are all polite, except receptions. Food is good. Facility are new.

Please be cautious when booking the “Superior Ocean View King” room. The room we received was on a low floor without a proper ocean view (as pic), despite photos clearly showing a high-floor ocean-facing room. If a room does not offer a real ocean view, it should not be sold or priced as one. The description and marketing images are misleading. At check-in, the first receptionist informed us that this room type is only available on the 2nd and 3rd floors. This directly contradicts the photos shown on Booking.com and the resort’s official website. When we raised our concern, Management offered no real solution and tried to persuade us to accept the room. When we attempted to check out early (accepting the loss of one night), the hotel rejected the request, and we lost the full prepaid amount. We had also been charged a 20 million VND deposit before even seeing the room. After being ignored another manager stepped in and was the only person who appeared willing to help. However, his tone was strong, and at times he made me feel as though I was being unreasonable for requesting the room we had booked and paid for. While I admit I was frustrated (as this was a family trip with a toddler), guests should not have to argue to receive what was advertised. I apologized for losing my temper, but no apology was ever offered to us for the inconvenience. Eventually, they changed our room to a partial ocean-view room with a farmland view. The overall vacation mood was already ruined. On the second day, I approached a receptionist to confirm a Grab drop-off location for Hoi An Old Town. She did not greet me, avoided eye contact, gave very brief answers, frowned when I asked a follow-up question, and returned to her computer without closing the conversation. When I provided feedback via WhatsApp, management defended her behavior instead of addressing the concern. In addition, there was a strong smell of cigarettes and cigars throughout the building.

讓人非常放鬆的地方 最棒的是幾乎所有餐廳都好吃

餐廳有點貴😂

Had a great stay! Service was very good. Travelled with a 4 month old baby and was offered baby amenities such as pram, baby bath, baby bath soap and crib. It was excellent. Breakfast buffet was also amazing. Thank you!

Minor thing only - pillows were very soft.

הכל היה מושלם המלון מרוחק מהעיר העתיקה יש שאטלים מהמלון