Brick House Dalat Hotel

One of the best 4* I’ve stayed in. Every member of staff was absolutely amazing and friendly. Beds were comfy beyond belief.

Would of loved and AC unit instead of a fan

Staff Room View at breakfast

Breakfast No aircon - we knew this before we went but it was too hot for sleeping even with the fan on Restaurant closes at 2pm No tour information at the hotel

It is a new hotel. The room is clean and staffs are friendly. The breakfast is good.

Quite noisy from the neighbors

Uncomfortable room, staff asked me to keep the bed and wall clean, otherwises I will be fined (I dont know why she inform me about that)

The room layout, the ceiling fan make me uncomfortable and hardly fall asleep

Rooms are clean and spacious with good smart TV for access to Netflix. Shower/bathroom is fine - electric/automatic toilet takes a bit of getting used to. Breakfast is also fine although lacking some variety of options, although can't complain too much about this.

When we arrived we were booked into a room on the ground floor, 10m away from reception desk and immediately next to the lobby toilets, despite booking a room with a 'moutain viewv. We instead had a view of the neighbouring gardens. We disputed at the time but were informed that this was an upgrade, the highest category of room and that no rooms on higher floors were available and the hotel was full. We ultimately accepted and the room itself was nice. Upon trying to sleep, firstly you could hear the lobby music, which we had to ask twice to have turned off at 10pm. Secondly, and more importantly you could quite literally hear people urinating in the lobby toilets next door and the reception phone. Combined with the very loud dogs and road noise this made sleep impossible. At 11.30pm we went to ask for a room change. The young man on the desk was sympathetic but clearly was not empowered to solve this problem, although he was polite and doing his best. After half an hour of explaining that we could not sleep and after 2 phone calls from the young man to managers, we were eventually offered a room change to the first floor, despite being told at check in that no rooms were available. He did then also provide us with a fan and we were made to sign a document stating that we would not be refunded for a downgrade. The next morning when going out, the manager asked to speak to us. Rather than apologising for the experience of the previous night she required us to sign another document saying we would not be refunded for a downgrade. She also blamed Booking.com for having incorrect pictures on their booking page. Finally at check out, we waited for 15 minutes whilst they inspected our room only to be told we would be charged a laundry fee for some make-up marks on a towel. We said this was not acceptable and they relented, but this was somewhat demeaning in what is supposed to be a 4 star hotel.

Cleanliness, comfortable beds,

We booked 2 same double deluxe rooms, but one was smaller than the other with poor ventilation that caused bad smell due high humidity

Facilities in room were excellent. Superb view from room.

Builders working at 8am. Dogs barking, cockerels doing their dawn thing, easily hear neighbours etc. Basically didn't sleep well. Improved soundproofing would help.