Elite Hotel Nha Trang

Nhìn chung Ks sạch sẽ dịch vụ ok. Giá ổn. Hơi xa trung tâm xíu thôi.

Chưa có điều gì kg hài lòng .

Прекрасный сервис. Отличные завтраки. Своевременная уборка номера. Доброжелательный и отзывчивый персонал. Быстрый Wi- Fi. Удобное расположение отеля.

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Tuyệt vời

The location to Hon Chong Beach was the ONLY positive about my stay

This was the worst hotel stay I have ever experienced. The hotel repeatedly accepted large tour groups that completely took over the property. Guests were arriving back at one or two in the morning, slamming doors, shouting in the hallways, banging around their rooms, and making it impossible to sleep. By six a.m. there were loud arguments and even threats being exchanged between members of these groups. This wasn't the occasional noise you might expect from holidaymakers; it was constant disruption caused by organised tour groups. As if that wasn't bad enough, there were feral dogs barking for hours during the night, often between two and four a.m., followed by church bells ringing at five a.m. every morning. After several nights of broken sleep, I checked out early because I simply couldn't take it any longer. A hotel's most basic responsibility is to provide guests with a place to rest, and this hotel failed completely. What makes this even more frustrating is the response from management. A simple "sorry" is not enough when a guest has had their stay ruined and leaves early. No compensation was offered, no goodwill gesture, and no attempt was made to make things right. Instead, I was asked to leave a five-star review and later contacted and asked to remove my honest review. Everything I have written is true and reflects my experience exactly. If you value your sleep and comfort, I strongly recommend staying elsewhere during the tour-group season.