RIVER OAK INN

WiFi waa good

Breakfast wasn't available despite being advertised as included

Customer service is nonexistent. We were arriving later than we were expecting originally so I called to verify my room was still going to be available. Called four times over an hour and no answer. I finally got someone to answer on the fifth call. When I got there, the lady was just rude. As if I need to check in was an inconvenience to her. We arrived at 7:30 PM so it shouldn’t have been an inconvenience. Additionally, there was mold on the wall above the shower, water damage to the walls and broken handrail in the bathtub with a sharp edge. Messy putty job to fill the hole where the pole came out. The next morning when I went to check out, the office is locked still at 8:30 in the morning. Try to reach the front desk by phone and they don’t answer so when I had to ring the bell several times she told me I needed to be patient. Patient was long gone waiting for their service.

cost was low

Not the location I thought it was. low-rent, old rooms, loud drunks there at night.

You can tell this is an older hotel but my room was clean and well maintained. My room didn't smell like smoke so that was great.

It was OK, bed was nice, huge TV, good hot water pressure, clean, easy check in/out. Lovely receptionist...there were some repairs less than stellar however. There was toilet paper filling a hole in the baseboard in the RR, as well as the chewed up doorstop in the RR and there was pealing paint on the RR door.

Breakfast and location was fine

The staff is absolutely horrible. Bad attitude and everything. Will not be comming back for anymore stays.

Very average property not a good standard

Clean rooms, easy parking, and professional and helpful staff