Newlands Peak Aparthotel by Totalstay

Fantastic location close to mall & many shops incl supermarkets. Close to most attractions by Uber. Beautiful building, great pool and gym.

Unit is on lower floor facing 2 main roads & railway. Noisy. No windows apart from patio doors. No aircon. No fan. In 30 degree heat. Either cope with incessant traffic noise or suffocate. Lots of mosquitoes after the rain. The worst equipped unit I have ever stayed in. No effort has been made at all. Unserviced - a sad threadbare broom, a mop but no bucket. Took 3 weeks to get a hair dryer. Gave up asking for a fan Poor quality linen and no spares so you have wash and dry on the same day. No drying rack so you have to tumble dry Unsuitable for self-catering. There are appliances but nothing to cook with or in. Whatever you look for, it's not there. Was left without electricity several times - once for 12hrs. Ditto for internet. You have to contact host for them to re-charge which is just ridiculous. You know you have an occupant. Be pro-active and check on these things instead of waiting for everything to stop. Fire alarm tested 3x a week and on one Sunday it went off 8x. Thorough, but deafening

The security guards at reception, location, the building itself are all very good

It was my third time ate the place, and this time, the room wasn't the usual ou expected. The room was far below expectations.

I loved every single thing about this apartment. Location perfect. Comfortable and beautiful decor.

The electricity went off on the last night quite late. Not sure what caused it.

I loved everything about the place, quiet place, super aesthetic with breathtaking pool up on the last flow and a gym section, so there’s nothing better than that

None

Toilet constantly running. Reported to security and they said the host is aware and does nothing to fix it.

That booking.com double booked the apartment and I was left to sleep in the street.

Schöne Unterkunft in guter, zentraler Lage. Allerdings konnten wir die gesamte Zeit Aufzug und Treppenhaus nicht benutzen (und damit Pool und Gym), da das mit Face-ID gesichert ist und die Registrierung kaputt war. Außerdem haben wir es nicht geschafft mehr als zwei Handtücher zu bekommen.

Great apartment with everything you need and plenty of space. Only criticism was a very uncomfotbale sofa! Staff were always friendly and helpful (particularly Chelsea) and the hotel felt very safe; security looked out for us as female travellers. Roof area was lovely on sunny days too. The location worked really well for everywhere we wanted to visit in the city.