New Holgate

Great place ,sensational staff,amazing food

Leaving

Excellent property. Very nice new room, comfy beds. Bathrooms were particularly nice. The parking options are great

N/A

The staff were excellent, especially the young man on reception 👏 he helped us with a couple of small requests which we were truly grateful for. Thank you

The room was considerably smaller than expected. We didn't like the bike racks. We phoned ahead to enquire how safe our bikes would be. They were in view from road so we had to make alternative arrangements.

I'd like to start this by saying that the staff was very welcoming and nice. However, the list of extras that this hotel requires is quite long and we did not expect it at all. First of all, it is labelled as dog friendly, however you cannot select on booking that you have a dog. We found out the night before via a phone call that we would require 30 pounds extra a night if we had brought our dog. In regards to the room, the pictures are very misleading. The room is small and the bathroom door keeps open and has no lock, providing complete lack of privacy. In particuliar, the bathroom in our room was right opposite a window that is facing the car park and a street with costant flow of people, were people could easily see you while doing your business. Furthermore, we noted that the bedside tables have no handles on the draws making them quite hard to open. Parking in the hotel is 20 pounds per night, as advertised on booking.com, and there are very little alternative options of parking around the hotel. We did not appreciate being asked about the time of our arrival the day before, which was accepted on the phone call, only to be told when we did arrive that to check in an hour earlier we would have had to pay an additional 20 pounds. We ended up walking to central York during that time, only to realise that with reduced mobility (my partner is pregnant) we were around 30 mins from the main streets. Nonetheless, we were disappointed by the lack of milk provided in the bedroom. This was available for free only in the downstairs kitchen, with nowhere to keep it in the room in absence of a fridge. Eventually, we booked for 2 nights but we left after one.

Decor and location

Lovely clean period property

Excellent staff and excellent breakfast..

Bed was too small, my wife slept on the couch. Parking was too expensive and excessive charge for our pet to stay.

Location was good, bed comfy.

valve for money, I thought £20 for parking your car and £19 for breakfast was expensive on top of the room rate and the bathroom very small