Marco Pierre White's Rudloe Arms

Turned away at arrival, told that they didn’t have space and our place had cancelled. No remorse told they would help with a refund, had no contact about cancelling. Horrendous a wasted five hour trip!

Unsafe slippy unlit paths to shepherds huts. Try to charge extra items for breakfast when included in the fee. Comfy beds and lovely fire when we got it lit.

We booked a main luxe room as a bit of a treat, we wanted more space and a bath. We were looking foward to a touch of luxury and a good breakfast. On arrival we initially drove back out as we thought we had gone to the wrong place, as it was so dark and the signage was terrible. After a bit of wondering around we worked out wheree to check in. Our first problem arose from not having a credit card to guarantee the room, they wouldn't accept a debit card. I realise this isn't unheard of but we have never had this problem before. So we went off and sorted that out, came back and finished checking in. We got sent off to the annex building and vaguely pointed in the direction of our room. No offer of help with luggage. So off we went in the dark and wondered around some more to find the room. Annex building is rather scruffy. Got to the room, no bath, a bit stale smelling, and rather dusty. I try to check our booking confirmation only to find no wifi. Eventual manage to get on line and compare what we had booked to the room we were sent to which was obviously completely wrong. Back to reception to be told they had/hotels.com had over booked the luxe rooms and we had been down graded to a cosy double. Fine mistakes happen, can we get a refund for the extra we paid. No we have to raise a complaint through hotels.com, tricky with no wifi! To finish off breakfast service poor and slow, the bread for the toast was pre sliced hovis, and everything was cold. All in all pretty rubbish!

Hard to sum up our stay. Check in - took everything into main building only to be told our room was in the annex. Poor signage to find our room. Dinner - cheapest bottle of wine £45, very small glass of house red £10. Choice of only 3 main courses, cover charge, service charge and water charge - supplements everywhere. Breakfast - unchewable bratwurst and £5 orange juice as the man himself watched on! It was worth it for the telling of the tale to our family and friends!

Amazing decor, like a photography art gallery. Querqy and fun lounges. Restaurant in a garden room. Good food, ideal for one or two night stay.

Booked a shepherds hut, didn’t really know what to expect but was comfy and the log burner was ample for a cold night. Downside was in the advert it says WiFi, this is not in the hut area, only in main building and also I didn’t read anywhere on the booking that there was no electricity in the huts, sat in the main building to charge phones. Breakfast was included in the price and my go to breakfast is always poached eggs on toast, have to say (no surprise with who owns it) the best poached eggs on toast I’ve ever had (and I’m old). I hate hidden charges, it bugs me big time, went to check out and was told I needed to settle my bill? Of course I should have known I’d get charged £3 for a glass of water with my breakfast and £4 for the table service? All very odd in my opinion, please let people know the charges, it’s not about the money it’s the fact it’s hidden.

I have to give this a mixed review. I had not realised a shepherds hut meant no electricity- my naivety and a silly choice for a business trip (but it looked quirky and I was staying in Hilton’s every other night). The reception team don’t seem to understand the concept of guest or hospitality - it felt like “nothing was too much of a problem” - I.e. asking for nothing was the limit (the person I spoke to on phone was offish, they seemed surprised when I asked about breakfast - I was supposed to know you have to book a time - and they seemed surprised I needed matches to light the fire/candle when I went back and reception was closed! I also wasn’t told towels are in a box under the bed - a bit hard to see in the dark (or light of a candle and I noticed it as I left). On the plus side breakfast was really good and the waiting staff were friendly. I am not sure who I would recommend this too - the building is impressive, I am sure the “proper” rooms are nice and the food was good. But I didn’t feel very welcome and it was the wrong place for me on this trip - I would not go back

The hotel and grounds were very cool and quirky. Lots of unusual artwork which gave it a great atmosphere. The breakfast and dinner were outstanding, absolutely delicious and Marco showed an appearance. The staff in the restaurant are friendly and provide a great service. The bedroom was nice with a really large bathroom. The only negative was the room wasnt particularly clean and had no tea or coffee literally nothing. Also we had a roll top bath but the shower head and hose were missing. The reception staff need training as they are not particularly welcoming and this is obviously your first impression of the hotel. Overall it was a great stay, in a stunning area with delicious food, give it a try!

Found the staff very rude had to ask three times for some toast for breakfast never did get it and waited half an hour just for coffee. Also everything is extra eg- £5 jist for an orange juice for breakfast and £5 just for sides with Your min meal . And also service charge for breakfast and evening meal lots of hidden extra charges beware !

Delighted to revisit the Rudloe Arms with its eccentricities, it’s amazing artwork and ‘Mousey Thompson’ furniture, and of course, the fabulous food. This has to be the best value for money in Britain’s hotel industry. Sure it’s quirky but is very casual and relaxing too. I look forward already to my next visit.