Rooms at The Ritz Complex

Always a great welcome when I go to this location.

Nothing

Shower pressure was very good.

The bed was very uncomfortable, you could literally feel the springs in the mattress. The walls were very thin so you could hear other rooms turn their shower on.

Different from advertised. We had no idea how small the room would be. There wasn’t enough room to move around the bed easily. The bathroom was surface clean but dirty when you looked closer. The outside terrace floor was unsafe to walk on with gaps beneath the fake grass which felt unsupported. There was no food. It was very loud. Staff disappeared sometime in the evening and did not reappear before we left. The bed was small and we could not get comfortable. We would have left if there had been somewhere else available nearby. The “long life” milk had reached the end of its life. The check in lady was pleasant but we never saw her again. I would rather drive 2 hours home than stay here again.

Clean and tidy. Easy access. Bed had seen better days

Location

The room was miniscule for the price.

Clean tidy had every thing you might need

No restaurants or bar

Location was good for visiting family for us. Everything was excellent. Would definitely stay again. The young lady on reception was both welcoming and helpful! Great parking at the back.

Nothing!

Communication ahead of my stay, possibility of a late self check-in, staff welcome and helpfulness, good size of the room.

I asked for 'as quiet a room as possible ' - so was allocated a ground floor room right on the road! How is that part of customer service?! However, the worst was the shower - in the wet room. The shower itself was good and hot but the water didn't drain away and completely flooded the room. Horrendous!! I took the cover off the drain and it was disgusting, as if it had never been cleaned!! Probably a complete health hazard!!!

No cleaners at 8am

Parking always full