Caistor Hall

Historical hotel. Great location

Nothing

It's the people (for me) that make a place. Don't get me wrong, the location, and Caistor Hall itself are both great, but the service we received made this an exceptional experience. We felt right at home, it's posh but without airs & graces, perfect. Michelle was just lovely, so friendly and helpful, knew the property, it's history, and spoke very highly of the owners (important that the leadership of a place like Caistor Hall is right). I think this hotel is a fantastic place for an event, a weekend stay or dinner at the Michelin star restaurant (we didn't on this occasion but if I can get a booking it's on the cards). Massive thanks to all the staff there, made us feel very welcome and we had a lovely stay. 🙏😎🙏 Our room was good, bed was very comfy and we slept well. Breakfast, which was included, was of a very high standard, plenty of options for all tastes. The grounds were amazing (the stunning weather helped!), we would go back in a heartbeat, really loved it here. WiFi is available, plenty of parking, 10 ish minutes from the heart of Norwich.

Nice quiet place, lovely terrace for the evening meal and to enjoy a coffee at breakfast. Big comfy bed, and large shower room.

quiet location staff were nice

room was tired and dated breakfast was basic

The location of the property was good for our requirements.

Disappointing experience — not what you’d expect from a suite stay Right from the start, the service was underwhelming. I had been asked to make an upfront payment, which later turned out to be linked to fraudulent activity. When I raised this with the hotel, the receptionist claimed it had nothing to do with them and blamed Booking.com — without so much as an apology. I also attempted to contact the hotel several times before our stay, leaving voicemails to ask about the possibility of an early check-in. None of my calls were returned. Breakfast service was equally poor. The lady serving us was quite rude — she moved us from our original table for no clear reason, and then shortly after asked us to leave because they were setting up for lunch, despite plenty of other tables still being available. To top it off, our suite had dead spiders on the window, which was not only unpleasant but also completely unacceptable for the standard of room we had booked. When you pay for a suite, you expect a much higher level of cleanliness and service — sadly, this stay fell far short.

Douche - handdoeken

Slechte communicatie- geen internet voor anderhalve dag- geluid machines keuken heel luid in de kamer- vuile grond in eetzaal- geen factuur te krijgen - ik weet zelfs niet of de betaling nu is doorgegaan of wanneer die komt- vuile tapijten op trappen- aangebrande paddestoelen en slechte koffie voor ontbijt-

This hotel has so much potential, wonderful old house in a quiet village but still only 15 minutes from the middle of Norwich. Mark Poynton’s restaurant is superb, easy to see why he has won a Michelin star.

Much of the hotel and grounds feel tired and like they are waiting for renovations to start. The small bathroom we had was poorly designed with no heated towel rail, small sink and very cheap shower tray that flexed as you stood on it.

The decor looked fabulous

When I arrived I was told they had no rooms left even though I had the booking confirmed

Convenient to where we had an event

Dirty bathroom in room, breakfast area tired with dead flowrs on table, commotion in corridor at 2am and communal areas could be cleaner