The George Penang by The Crest Collection

The location, it has its own parking, it's clean and spacious

Nothing

This hotel has one of the most comfortable bed and pillows. The location is excellent, will easy assess to all the famous eateries.

Being open-air due to the in-door pool, the corridor outside the room is a little bit hot in the day. Well, it's just a minor discomfort.

Breakfast and meals. Staff helpful and friendly

All good

Surprisingly nicely located and walking distance from the main tourist areas (eg bars-restaurants-food markets, armenian street, little India, Chinatown) and Chew Jetty is not around the corner but not bad walking distance. Tip: Because of the heat we took the taxi only a few times, Grab works but taxis can be interesting-best to pay 2-3eur more and choose premium)

Arriving at the property: the property looks nice and the doormen were the best throughout our stay. The receptionist/female assistants could be trained better to give more of a warm welcome and provide some more hearted service plus the hotel could hire someone extra. Had to wait a couple of times at least 20min before it was my turn and no apologies from them (except from one of the doormen) plus they treat you in a way to be done asap and help the next guest, not this type of hotel worthy. Worst was the swimming pool. The hotel has quite some rules but apparently do not care and regulate swimming etiquette. Guests don’t take showers, use the pool to coolen their feet-leggs and even some people spit in the pool. It was disguisting and never experienced this type of swimmingpool behavior in many of the 4 and 5 star hotels we have been + the way the hotel staff dealt with this. Maybe just unlucky and happened to be there but it was just shocking + lost appetite to enter the pool. Also, the sauna (small room) was under maintenance the 3 days we were there. The hotel is a bit dark inside so you do not clearly notice, but there are quite some scratches and parts that could be maintained better. At last, their WhatsApp customer service, does not reply or answer at all other than a first automated reply. Disappointing.

Staff was friendly and helpful especially Ms Heng at the reception

Could hear noise from the corridors.

Lage, Ausstattung, gute Parkmöglichkeit

Essen (Lunch, Dinner) war nicht überzeugend