Ethereal White Resort Hotel & Spa - Adults Only

Det hele var bare fremragende, og en ekstra stjerne skal gå til sky baren, receptionen og spaens service personale.

Tres bien situé, personnel accueillant et offre beaucoup d’attention

Amazing hotel! Front desk, spa staff & lobby bartender were so nice and helpful! Rooms are amazing with balconies, fridge, and iPad controlled. Bellhop came outside and helped with parking right across the street & our luggage! They even have a pillow menu! Best part were the reasonable prices of the spa services (best massage ever) especially for the 5 star quality amenities - sauna, pools, jacuzzi, manicures etc. 5 minute walk to Lions Square for shopping & restaurants although the bar onsite in the lobby & on the roof are full service. The rooftop patio & pool are incredible. & the onsite gym. This place is amazing . King beds were separated ahead of time at our request. We will definitely return!

The spa, pool, & staff were all incredible

I recently had to cancel my reservation with them due to a MEDICAL EMERGENCY. The hotel showed absolutely no empathy or interest in my predicament. They were cold and heartless about it and charged me the full amount. I offered to provide documentation of my trouble but couldn't care less. When we travel to a hotel we expect SERVICE and staff that CARE. This hotel only cares about $MONEY. A "Just Business" attitude does not belong in the hospitality business.

An outstanding hotel, wonderful staff and excellent facilities. The spa is wonderful, a long pool and my wife and so both had a very good massage. Our room was very high tech and very spacious, light and comfortable. Excellent breakfast with a full range of food. Also very good value.

Amazing, immaculate resort very close to the center of town. You might not get much of a view but everything else makes up for it.

Ich halte mich mit Superlativen eher zurück, aber das Hotel ist sensationell. Als so genanntes Smart Hotel ist es super modern eingerichtet und technisch auf neuestem Stand. Das Personal ist ausnahmslos, von der Reinigungskraft bis zum Hotel Manager, höflich, zuvorkommend, hilfsbereit und gut gelaunt. Vom Empfang bis zur Abreise fühlten wir uns gut aufgehoben, jeder Wunsch wurde uns von den Augen abgelesen und erfüllt. Ein besonderer Gruß geht raus an Konstantina und den Hotelmanager, die durch Engagement, Freundlichkeit und Hilfsbereitschaft besonders auffielen. Bis bald 302

Hôtel super. Bien situé. Au centre d heraklion mais au calme . Gentillesse du personnel. Bon petit déjeuner

We stayed in the hotel (not “resort”) for 2 nights. The first impression was nice even though the neighbors from the close buildings can completely see you. Our room was nice but that’s basically the only thing that was nice. We went to the spa area where you can only use the pool and hot tub for free and the next is for extra charge (sauna) which is disappointing for the amount we paid. The pool was cold even though it’s supposed to be 29 degrees and the hot tub was a cold tub. The solution we got is to wait 5 hours till they will warm it up… the next day we wanted to use the swimming pool which supposed to be open from 10am. We went there by 11:30 and it was locked-we couldn’t even use the pool chairs. The answer for that was “they cleaning it because of the weather so we need to wait for them to finish it”. But the worst thing was after the check out - we checked out and stored our luggage. When we came 5 hours later to take our luggage, they blamed us for a damage we didn’t do and the manager told us he will call the police if we won’t come with him to the room to look at the damage which was a tiny scratch under bad that wasn’t done by us and he talked very aggressive and not polite to us This hotel is the worst! Stay away from it if you want to relax in your vacation .