Riad Nuits D'orient Boutique Hotel & SPA

Très bon séjour, les employés sont très gentils et très serviable. Nous aide et réponds à nos questions dès que nous en avons. Les photos de l’intérieur (patio et chambre) correspondes bien. En ce qui concerne les photos du toit terrasse, ce ne sont pas celle de la réalité. Malgré tout sur le toit terrasse, il y a bien de quoi manger de quoi s’asseoir et des transats. Le Riad est très bien situé, car à 15 minutes à pied de la grande place. Calme car malgré tout un peu excentré du souk mais bien dans la Médina. Petit bémol sur la literie qui n’est pas très agréable, mais nous y sommes restés que quatre jours donc cela a fait l’affaire. Pour la salle de bain la douche était complet ouverte, aucun problème pour nous car on s’adapte facilement mais c’est plutôt par rapport aux gens qui veulent un gros confort.

The property was in a reasonable location for access to attractions within the walled city.

The room was very small and very basic, and badly in need of a renovation. Bathroom was in very poor condition with the shower head falling off the holder, bathroom floor flooded when using the shower.

Had an amazing stay at this beautiful riad in Marrakech! The space is stunning, with traditional Moroccan charm and modern comforts. Mohsine and his team were exceptional – always welcoming, attentive, and went above and beyond to make our experience unforgettable. Mohsine attention to detail and personalized service were beyond expectations. From arranging excursions to providing local recommendations, their hospitality was top-notch. The breakfast each morning was a delightful treat, filled with fresh, locally sourced ingredients – the perfect way to start the day! Highly recommend this riad for anyone looking for a memorable and authentic stay in Marrakech!

staff are very helpful

not the most comfortable riad

Beautiful and clean

Staff is not well prepared to handle issues Tried to charge me a wrong amount on the card , without showing me the bill, before check out When enquired , I had to wait until the manager came to be able to sort the issue On top of it , Anas , who was the person at the desk is now found my name on instagram. This is outrageous. I am furious. This is called breach of privacy, how dare. I spent lot of money at the Riad , the massage was a scandalous 65€ and it has been done in a very small room not adapt for this kind of price

beautiful stay, the staff were so so helpful. Amazing receptionist, great servers at breakfast, especially nassar! Really wonderful riad

I booked 4 nights at this Riad. The rooms are cramped, bed hard and noisy, bathroom tiny and impossible to use without drenching the place in water. I complained and offered to pay the first night. I was promised a refund for the remaining 3 nights. Despite extensive requests this has now been refused.

I really liked the location of the hotel. I also liked how they guided us to be more familiar with the city and the tourist attractions.

OH MY GOD, THE BREAKFAST WAS SOOO BAD. The staff that were supposed to serve us food were extremely slow and rude about bringing specific food to our table, and this behavior almost ruined our vacation.

we checked in the hotel, and we found our room to be very small (our hand -luggage barely fits in), sparingly furnished, with a small bed, lumpy pillows, no headboard and an old dented mattress without proper sheets (the bottom sheet is put on the mattress without any mattress protector). The bathroom is old, poorly maintained, looks mouldy in places, taps are rusty and leaking, no shower curtains. No real hanging is possible in the only tiny storage cabinet provided. Breakfast is served outdoors only, meaning it’s quite uncomfortable at this time of the year with the cold temperatures. What they offer is a butter that is in reality margerine. The options are limited and quality is just sufficient. We complained at arrival, got told we would get an alternative accommodation as this management runs various riads, to go and have lunch, but when we came back we got told the “reservations” were not available to help (at 3pm?!?) and they could not do anything about it. So we were made us believe they could address our complaint when they probably knew from the start nothing would be done. It’s a truly unacceptable and unprofessional to be fooled by some staff that makes empty statements and don’t follow through what they promise. We asked for a refund and they said it would be possible but only the day after. When we asked to get a written confirmation that we would get it tomorrow, they said they could not do it! They then promised some “supervisor” would come to the road today, and he would be able to help. We would like a refund for this stay, as we paid €171 per night for a room that is really worth a 60€ maximum, even considering the high season. I also want to add the before our arrival we asked for a change in the dates of our stay and it was denied, so we are here 4 nights only, but we are paying for 5 nights, and we got no refund for the extra night we will not need.