Sunday Hevea Hotel and Resort

Requested a refund due to change of plans and hotel declined. Other hotels gladly issue refunds.

Easy reservation

3 stars for service because the Front Desk did not pass my expectation, wait staff and bell boys did very well. Flies are a plenty in the lobby and dining room. Our room was ready upon check in but not that clean had to ask for housekeeping to do a make up/cleaning the next day. Far away from Clark Airport, means of transportation is mainly grab, there is a hotel shuttle but driver is not available most of the time. Use Grab, cheaper to bring you places to eat. Food selection for breakfast are decent. The live band every friday and saturday are okay. Swimming pool looks decent. No towering neighbors, i enjoyed the view in my room. No privacy curtains needed due to no neighbors, i got to enjoy the greens and the city view from a distance. Very poor internet connection, lobby has a strong connection though however the front lobby is hot, no airconditioning use the inner lobby. For the value of the money, it is way cheap. For stay cation, i will come back but prepared with food/snacks so no need to go out.

Great hotel

Nice and quiet good for family! But no toiletries that should be included and there should be inventory of what they give inside the room when you check out they will let you wait to check the room if there are missing in which they didn’t even give any face towels and they asked me where are the face towels. Why would i bother to take their towels hello, isnt it they assumed you take it and deduct from the deposit of 2000 , I have better towels .

communication was awful. Sending a cancellation as I was route. No at hotel answered call to clarify ended up booking a separate hotel because after 30 hours of travel needed guaranteed room. Lost money. Expedia was no help either. Avoid any place that won’t answer the phone.

Staff are very accommodating

For a first timer in this hotel, the place is quite impressive w/ spacious rms, amenities., but most of all staff/s very accomodating., Mariel made my stay pleasant & memorable one

This property had the best breakfast service I have received while on my trip. I did not stay long enough to rate the room makeup service. The rooms are huge. I love that as a big guy. The lobby was impeccably clean and tidy. There were many people on duty to take care of anything you requested. Checking in and checking out went phenomenally well. Not really a fan of 2,000 pesos deposit for incidentals. A credit card on file would take care of that. I stayed here due to it's proximity to Clark International Airport.

My friend commented about the not-so-friendly and not so enthusiastic team at the reception. Bellboys are very commendable.