Sunday Hevea Hotel and Resort

Front-office mag wat vriendelijker en wat adequater. Bij navraag hoe het zat met onze bestelling gingen ze pas bestellen. Pooltowels waren in de was.

New bnb property clean.

A

The property itself offers a pleasant ambiance and holds great potential, but several areas require improvement to provide a seamless guest experience. The check-in process was notably inefficient, taking almost two hours for our group of 10 rooms. The staff appeared unprepared for the booking volume, which could have been addressed with better pre-arrival coordination. Offering options like credit card payments and streamlining guest identification processes would make a significant difference, particularly for large groups. The check-out process mirrored these inefficiencies, resulting in unnecessary delays and impacting our schedule. Additionally, the policy of issuing only one key card per room, with a required deposit for an extra card, feels outdated and inconvenient, especially for families or groups. There were other operational gaps that stood out, such as the delay in responding to a broken drinking glass in the lobby (dropped accidentally by my nephew) , a shortage of pool towels, and noticeable delays in housekeeping services. The discovery of baby cockroaches in breakfast bread was particularly concerning, indicating a need for stricter food safety and hygiene protocols. With improved preparation, enhanced staff training, and investment in guest-centric processes, this property could truly excel. I hope it does. It will be a pity if not.

We went to breakfast at late time. That's why probablt not so many food. Im satisfied everything.

Initiall room issues which were quickly resolved.

The hotel staff were very prompt and efficient in addressing my concerns. I would have given the hotel a five star if not for the restaurant. Many of the items in the menu were no longer available so we had to choose from very limited options: burgers and nachos. The burgers were served cold and the bread tasted old and stale. It also took quite some time for our order to be served. Having said this, I will still book at this hotel the next time I am around that part of the Philippines. I would just stay out of their restaurant.

Hotel lobby is ok however the rooms is creepy and dirty and cockroach welcome us at the room

The accommodation is cheap and clean.

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