Riad Mandana & Spa

Tout était magnifique, mise a part le bruit le soir.

Le bruit, l'insonorisation n'est pas bonne. Ou les personnes qui ne respectent pas les autres usagers.

le charme du riad . très propre et le personnels attentifs et très aceuillants

juste quant on annonce un spa que l'eau soit chaude pour faire un jacuzzi ce sera mieux sinon tous était parfait

Elias was the best! So helpful, good location, easy to reach and find, suitable for day and night walks. All benefits of great riad in Marrachesh and more !

Personal muy atento, buen dasayuno, aconsejable pedir servicio de recogida en aeropuerto ya que los taxis no te dejan en la puerta, en la parada de taxi te espera el personal del riad para acompañarte.

Hele fijne accomodatie, die goed gelegen is in de Medina. De beste bedden van de hele reis en het personeel is heel vriendelijk. Je moet even je weg zoeken door de Medina, maar als je het eenmaal weet loop je er zo heen. Van de rooftop hebben we geen gebruik gemaakt aangezien het december en koud is. Maar anders lijkt ons dat ook heerlijk. Er werd voor de heenweg een taxi voor ons geregeld, zodat wij in de donkere avond makkelijk naar het hotel konden komen.

Niets

The property was very beautiful and spotlessly clean. Daily housekeeping made a big difference and kept everything fresh and comfortable throughout our stay. The staff were friendly, helpful, and always welcoming.

Our stay at Riad Mandana & Spa was one of the worst hotel experiences I have ever had. Despite booking and paying for a Deluxe Family Suite clearly advertised for 3 people, the property was not prepared upon our arrival and made us wait for nearly two hours. Things quickly turned ugly when the manager aggressively demanded an additional €100 for an “extra person,” completely ignoring the booking details I showed him. The manager shouted at me in front of my family, including my child, and behaved in a threatening and humiliating manner. This alone is unacceptable. To make matters worse, an elderly woman sitting nearby openly said, “This happens here all the time,” which suggests this is not an isolated incident but a regular practice. Because I was in an unfamiliar area with my family, I felt forced to pay the €100. Only after taking the money did the manager suddenly become polite. Later, he returned and made a highly suspicious offer: he said he would refund the money if I cancelled the booking so he could mark us as a no-show on Booking.com clearly an attempt to avoid paying commission. This behavior is dishonest and unethical. This stay completely ruined our holiday. The issue is not the money it is the intimidation, disrespect, and lack of basic hospitality. If you value professionalism, honesty, and respectful treatment, do not stay here.

The architecture was really beautiful, and the two pools were visually pleasing but impractical. The manager was really lovely, although we had a language barrier he really was fantastic and you can tell he's a lovely person who is trying to do the best for the customer at all times. The new staff member was also very warm. The other two staff members annoyed me a bit, they were mostly very polite but their attitudes were inconsistent and exhausting.

The owner forced me to pay extra for a room without mould/damp, which really annoyed me. I'd booked the basic standard double (104 I think) and there was substantial water ingress which had turned to damp/mould. It's took repeated conversations to get this taken seriously - I had not flown to Morocco from England to celebrate my 40th birthday in a mouldy and unsafe environment for £500!! I was moved to a larger room and told this was the only alternative and that I had to pay an additional €100, which I begrudgingly agreed to. I later realised I'd been had, as I was among a small number of other guests and apart from us the Riad was unbooked- so why force me to pay more for a room - surely you could have put me in a like for like room and honour my original reservation. I had a massage at the riad - the massage therapist was not appropriately trained and failed to check contraindications or do a consultation prior to the massage. The room was freezing cold, someone walked into the room mid way, and the door was loudly slammed shut. At the end of the massage the therapist left the room without saying a word - I wasn't sure if the massage was over or if she was just nipping out. There's wasn't a clock and no cues had been given. It's was an awful massage - the worst I've had. I am also an ex sports massage therapist and have had many massages from trainees in the past, and this massage therapist was by far the worst. The terrace was advertised as open for breakfast and dinners - but when I got to the riad this was apparently not the case. They did however make an exception for me for the entirety of my stay, but this wasn't communicated with all staff members and caused awkward and stressful repeated conversations. The riad was also advertised as serving alcohol - this was also incorrect. But they did allow us to share our own bottle of champagne on the roof terrace on our last night.