Riviera Suites

The swimming pool nice, always clean and very quiet, spacious, The staff was fantastic My bedroom was quite comfortable

Furniture's can improve Housekeeping routine can improve

Breakfast was a pleasant surprise. The room was hygienic

The room was perfect for us overlooking the pool because we sat on the balcony in the evening having a drink, listening to music. The room was clean, large, comfortable, and everything we needed. The pool was clean, and the staff around the pool was very friendly. Staff in Ala Carte restaurant, especially the manager, was excellent. Front Desk staff, excellent customer service, just one point to make out. & This is only to one individual on the desk. Make sure you treat every customer the same, please. Because I would have said that the customer service was outstanding. Security was on point. 24 hours a day. Excellent. As you drive through the gates, the actual carpark area doesn’t do the hotel justice. Could do with a bit of a tidy up. But don't let that put you off.

The actual hotel manager is rude. Arrogant man. Should lean some people person skills. You're not allowed to bring any food or drink in from outside the hotel, fair enough. We were told this on arrival. We purchased a bottle of water from room service, then went down to the pool. The hotel manager approached my husband & was so rude, almost to the point of shouting at him. He told him he couldn't bring any drink from the room. We had to purchase water again from the bar. So we had to leave our bottle of water at the bar, purchase another & then collect our water when we finished at the pool. The rest of the staff looked at us in disbelief. Then a lovely lady explained.I explained it needs to be written in a rule book. Instead of us being humiliated like this. If we were told this at the start, we wouldn't have taken our water to the pool. Minimum Information in hotel book in the room. There is nothing about the strict rules on food & drink in the hotel. Staff tell you, but not all information. So this should be written. *This could be an absolutely amazing hotel* We mainly ordered room service, as not much information about restaurants at the hotel, a little bit pricey, for this hotel. We didn't stay the whole 2wks at this hotel in the end. We managed 5 nights. Manager put us off.

We were here for 3 nights on our honeymoon, the hotel nicely decorated the room with balloons & petals for a small fee but worth it. The staff were so friendly and helpful, especially the staff serving breakfast and girls on the door in the evening who helped recommend activities in the area. The breakfast had variety and shout-out to the gentleman who made us waffles each day, the location is very safe but would recommend to have a car / Uber to get to places however there is street food in walking distance, the restaurants on site are great too.

The building is old and a renovation of the walls and& tiles would brighten the place up however we didn’t mind as the place was very clean.

Clean, great location, good breakfast

Water pressure is AWFUL, please fix it