Excelsior at the Manor House

Quiet and peaceful. Clean!

We liked the pictures we seen of the manor house. It was a good sight to see for our family. The kids enjoyed seeing the horses as we rode through.

We were not expecting to be in the woods at all. We encountered wildlife of course and due to our family dynamic were not able to stay the entire night which resulted in a wasted trip and time. We are currently waiting to speak to the supervisor .

Cleaning and beautiful grounds. Food was not available, coffee cups paper with no replacements. No Cleaning towels. Food was not available upon ordering, pool was not available, pool was added coast.

Good location and clean

Property was locked when we arrived. I had not received any email regarding how to enter the property. A sign on the door saying to call which I did, no one answered. Another couple was also waiting and not sure what to do to get into the hotel. The man called back and send a text with directions and code for doors. During the time we stayed there, there was nobody at the desk… I saw no one in charge, so I had to call about how to adjust the air condition and then I had to call about the swimming pool… It was advertised, but we couldn’t see any pool. Then, since the property is inside a park and there’s a curfew, I had to call regarding that… It was a pain.

I was given a code to enter the property. The door would not unlock, despite the lock indicator turing from red to green. Waited 40 min for a callback from them as there was no staff on duty at the property. Was told that "electronic locks often dont work in the heat" , in NORTH CAROLINA IN JULY... Really? Am i the only one who thinks this is odd... Don't go there. Dont put yourself thru hours of aggravation. Ended up needing to find other arrangements and staying elsewhere after 3 hours of trying to work with them. Then hours on the on the phone with Expedia trying to get my money back.

Everything was beautiful

The cabin was rustic, but it was clean and comfortable. The park was fabulous!

The setting was very nice

The mold smell throughout the family. The mold in the shower.

I found The Manor to be an unexpected jewel. It sits in the middle of an incredible park right behind it is the parks Arboretum and there is a delightful wildflower path close by. The room was on the small side. But it is perfect for a single traveler, or a couple the building itself is historic. Well-kept and lovely. Service is interesting, because there is no check in desk. I was sent two codes via email and text with instructions on how to enter the building and enter my room. It’s a great concept and you never need to worry about losing a key. The park that the hotel sits in has a gate and it felt very peaceful and secure. It does not automatically offer breakfast, but you can arrange for that through their website or calling. The minute I walked in the room, I felt this fear, lovely place to come back to with my husband and explore the park thoroughly as well as the surrounding area.