Azal Pyramids Hotel

الفندق رائع من الاستقبال في قمة الرقي بالتعامل خاص الاستاذ يوسف خدمة احترافيه كدالك الاستاذ عبدالرحمن مميز. تعامل راقي الاستاذ مصطفى تعامل راقي صراحه الفريق بشكل عام رائع اهنئ ادارة الفندق بهذا الفريق

إقامة ممتازة بكل المقاييس. طاقم العمل كان متعاونًا ومحترفًا للغاية، والغرفة كانت نظيفة ومريحة. شكر خاص للأستاذ يوسف على حسن الاستقبال والاهتمام بالتفاصيل وحرصه الدائم على راحة النزلاء. تجربة رائعة جعلت إقامتي أكثر متعة، وبالتأكيد سأكرر الزيارة مرة أخرى. أنصح بالفندق بشدة.

Las instalaciones son muy amplias y el personal muy amable

El colchón de la primera habitación estaba dañado, adicional me dio alergia, al siguiente día tuvieron que cambiarnos de habitación.

I left a negative review because I was very dissatisfied with my stay. Since then, the public relations department and the front desk consultant I complained to have been harassing me in a completely unprofessional manner. They even threatened to fire hotel management employees if I didn't remove my review. You are not only unprofessional but also very disruptive.

The staff was genuinely nice. On a second day, all of a sudden, I got a call from their Guest Relations Manager Reham, who got concerned by my complaints about poor quality of hotel breakfast. She invited me for a conversation; as we talked, I mentioned it was my wife's birthday, so she sent a massive cake to our room free of charge. So thank you for the effort. The man who checked us in and out(I believe his name was Abdul Latif) was also very nice and did his best to accomodate our last-minute requests. Upside about the location: it is very very close to the pyramids and the Grand Egyptian Museum.

1. The breakfast was terrible. Nothing was fresh, nothing really was inviting about it. On top of that, the selection of food offered was rather questionable: they had some staples like western style beans, eggs, some fried rice, cereals, some fruit, a salad bar and a whole lot of pastry. Going to Egypt, I expected something more like Egyptian/Turkish/Middle-Eastern style breakfast, with fresh bread, fresh spreads/pastes like hummus, baba ganoush, etc. Turkish sucuk-like sausage. The coffee they had was either filter coffee or instant coffee - I wouldn't know for sure because I didn't try it, but it was served in huge thermal pots and looked like dirty water. Speaking of dirty, the plates and the cups were very poorly cleaned, we ended up wiping them with tissues, because there also wasn't staff at the moment to address the issue. When I told that to guest relations manager, he tried offering us a dinner free of charge(obviously on the hotel). His argument was: "we have a great a la carte menu with best pizzas and pastas."(words of the gentleman in charge of guest relations in the hotel, unfortunately I don't have his name). I literally just said I was not interested in western style food. I declined the invitation and said I'd be happy to get the money back for the remaining 3 breakfasts I had either to my card or in form of hotel Spa coupons. That comment got completely ignored. Upon the check out they asked me to go to the guest relations desk again, where Reham asked me if we did go to that dinner. I told her we didn't. She gave us cookies. The cookies were good. 2. The hotel overall is not terrible, but it is very old, and while most furniture is in ok condition(mind you, "ok" means "average", right on the borderline of acceptable and unacceptable), the bathrooms are trash.

شكرا على الإقامة الممتازة وبالفعل أنا مددت وأعدت في الفندق مرة ثانية. وأبني الأستاذ يوسف والأستاذة سارة مشكر جدا على خدماتهم الرائعة إن شاء الله. سوف أبقى هنا، وسوف أجدد مرة ثانية، وأن عدت. سوف أعود إلى هذا الفندق. هذا معنويا، أنا كنت مبسوط جدا. الخدمات لغرف ممتازة، كل شيء ممتاز، كل حاجة أنا أعجبتني. وانشاء الله لنا لقاء، وعودة انشاء الله.