Hotel Royal Grand

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Everything

Very good hotel recommended

Nothing

​"I am Saad Gujjar, who stayed here. I really liked the hotel staff and there's no doubt the bad reviews were fake. There were no extra charges, and cleanliness was well-maintained. Moreover, the person at the reception was very nice and decent. The hotel environment was very peaceful and not disturbing at all. Personally, whenever I stay, I will choose them."

There's nothing to like about

Review Title: Extremely Unprofessional Behavior and Misleading Booking Experience I booked a room through Booking.com because I had an important professional exam scheduled from 9:15 AM to 2:30 PM. My intention was very clear. I needed a quiet place with reliable electricity and internet so I could attempt the exam without interruption. Before arriving, I personally called the hotel and spoke with the manager. I informed him that I would arrive around 7:00 AM after Fajr prayer and check out at 3:00 PM. The manager acknowledged this and did not raise any issue at that time. The next day, I arrived at the hotel with my brother. The situation quickly became unpleasant. The staff member at the reception asked for CNIC. I provided my brother’s CNIC, but he refused it and demanded my CNIC in a very rude and disrespectful tone. The conversation then turned into an argument when he claimed that my brother could not stay with me because the room was for one person only. This statement was completely incorrect. I showed him my booking confirmation email from Booking.com, which clearly stated “1 room, 2 adults.” Despite seeing this, he continued to behave in an unprofessional manner. The situation escalated when he suddenly demanded PKR 6,000 for the room. My confirmed booking price was PKR 2,000 plus approximately PKR 320 tax. I asked him to contact the manager and verify the booking. Instead of resolving the issue, he arbitrarily reduced the demand and said “Okay, make it PKR 5,000.” This clearly indicated that the price was being manipulated on the spot. I firmly refused and told him I would only pay the confirmed booking amount. The staff continued their rude behavior and made no effort to resolve the issue professionally. Because of their conduct and the uncertainty they created, I had no choice but to leave the hotel immediately and find another place to take my exam. Honestly, I am thankful I did not arrive just minutes before my exam.

Everything

There were no windows