Sama Al Amani Hotel

Awful

Terrible staff beds were dirty when we showed up towels were dirty and we couldn’t get extra towels. Staff was rude bathroom was dirty too. Also no warm water

The management needs to do better with the hygiene of the hotel.

فندق ممتاز قريب من الحرم ينفع للشباب

Good

Room was not clean when I checked in I had to have cold shower ( no hot water ) Complained- no action Lack of good communication

The hotel has some problem with plumbing. One night I was in the washroom and found water was dripping from the ceiling right above the bathroom toilet. Then I moved to another room and found dripping from the ceiling was even worse. But good thing it was just above the counter-top of the vanity.

Good

The staff were not really very helpful and did not seem to care much. When we asked for mugs to drink tea, they gave us one mug for two persons! They told us it was the last one they had! ... There were roaches in the room when we arrived.

I overall enjoyed my stay. The sister at reception named Salawa was very helpful, she always looked out for me. The cost was very cheap considering the hotel relatively clean and comfortable, 10 mins walk away from Haram- there is a slope, which gets tiresome. Rooms were not fully replenished regularly, had to ask for water, towels etc WiFi was terrible and so I managed to use my own data. Other than this I can’t complain as it was very cost effective and I would definitely recommend and rebook again. Thankyou! :)