Fomento by Wynwood House

The location is excellent, and we appreciated being allowed to check in early. The apartment is attractive at first glance and photographs very well. I also appreciate that, after Booking.com intervened, the host agreed to refund most of the reservation (would´ve been 5 nights in total), which allowed us to relocate after the problems could not be resolved.

Unfortunately, our experience was very different from what we expected. The main issue started immediately after check-in. The blackout blind on the skylight directly above the bed was broken and could not be closed. We reported it right away. Because it was spring, sunlight was shining directly onto the bed from around 5 a.m. Another window had no blackout blind at all, so the room never got properly dark. We had booked five nights, but after the 1st night we were already waking up much earlier than planned and feeling tired. The apartment also had no sound or smell insulation at all. We could hear the neighbors as if they were inside our room: conversations, TV, a young child, and other noises that should never be audible through a wall. We could also smell everything they cooked, from morning toast to heavy fried food in the evening. Instead of repairing the broken blind, the solution they gave was placing a blanket on the outside of the skylight, literally on the roof, with part of it hanging into the room (!). It reduced the light, but the next day it rained, so the blanket became soaked and water started dripping into the room. We asked again to be moved to another apartment but were told none were available and that the skylight could not be repaired because it was a holiday. There were several other maintenance issues: a loose bathroom faucet that needed repair, a worn and dirty carpet and sofa, a missing smoke detector (only the mounting bracket remained), and remote controls that shared a single set of batteries, forcing us to move them between devices. Because the issues could not be resolved, we had to find another hotel and move our luggage during our trip. This cost us several hours and caused a lot of stress. Unfortunately, it happened on my birthday, which was the reason for the trip. Only after Booking.com intervened did the host agree to cancel the remaining nights. We were still charged for 1 night and a cleaning fee (more expensive than booked).

-الموقع ممتاز -دخول سريع وخروج سريع -خدمة تنظيف الغرفة ممتازة ودقيقين جداً بالتنظيف لكنها بمقابل مادي -الشقه واسعة ومريحة تكفي خمس أشخاص بالراحة -فيها جميع الأمور اللي ممكن تحتاجها مكينة قهوة كبسولات غساله ملابس بصابون غساله مواعين هيتر كل شيء -المفارش نظيفة والفوط نظيفة -الأمان فيها عالي -سرعة ردهم وتجاوبهم مع أي مشكلة

-مافيها رشاش موية -حمام واحد لأربع أشخاص مع اني كنت ادري وانا احجز بس مو مريح -انقطعت الموية تقريباً اربع ساعات وكانوا مبلغينا قبلها بومين للأمانة انها بتنقطع بس ماحبيت -الغرفة الماستر مافيها عزل زين تسمع كل شيء بالشارع

מרווח, מיקום מצוין

לא קבלנו את קוד הכניסה לבנין מראש בעיה להשאיר מזוודות במקום אחרי הצ'ק אאוט בקשר עם הצוות-מידע משתנה ולא ברור, קשה להבין ולקבל החלטות

Rien

L’organisation de procédure de Check in était très mauvais il n’y avait aucun contact par what’s up

Very good central location. Everything was clean and spotless.

N/A

מיקום מעולה וזהו

השירות גרוע אין טיפול במגבות או בדירה בכלל לא היה סבון גוף או שמפו היינו צרכים לקנות לא נתן שירות לאחסן את המזוודות אחרי ציק אוט לא ממליץ (ובדרך כלל אני ממליץ על הדירות) אכזבה בתמורה לתשלום!!!!

The apartment was very clean and easy to enter as it was self check in, thanks to great communication with the host. The location also was perfect, it was safe, and only a 2-3 minute walk to gran via which was what we wanted. I also noticed that although it can get pretty loud outside at night, the inside of the house was quiet and did not disturb our sleep. When we had trouble with the washing machine the host sent someone immediately to help us. Another helpful thing was that we are very close to multiple lockers where we could store our luggage after check out, I think this could be helpful for many visitors. Overall it was a great experience.

2 of the bathrooms did not have doors and the one bathroom with a door did not have a lock, that’s the only area for improvement I can comment on, otherwise everything was perfect