Found Chicago powered by Sonder

This place is no frills, basically a bed and a bathroom. We left early after one miserable night. We were traveling with our child and found that the walls are paper thin, street racers and motorcycles did donuts in front of our window with drunk people yelling and urinating on the sidewalk until 4am. There were several other small things we could have overlooked - no extra towels but instead a stack of bathmats, housekeeping no showed, squealing A/C unit, blinky tv remote, a general feeling of less than spotless, etc - but when we called the help line the next morning (because that’s the only option to speak to a human) and asked to potentially move to a different room, the rep was rude and told us essentially it’s all part of the experience. We booked elsewhere and left 2 days early. Customer service emailed after we checked out offering a 20% discount for next time (ha!) or $100 refund. I never write bad reviews, but this was a costly and unpleasant experience. Just be warned, there are hundreds of other places nearby that are much nicer and around the same rate. We won’t make this mistake again.

We booked the Found hotel. Received notice that our room would not be available due to maintenance issues. We were upgraded to another Sonder property that is apartment style. Great place. We loved it.

Very good

I was there for meetings so it did ok, but during the weekend the entire building was shaking from the music below and I was on the 4th floor (earplugs don't stop the walls from shaking, btw). No coffee pot, or fridge, fyi. Bathroom sink plug was broken (stuck closed). AC unit had an annoying squeal. There's a window but it just opens up to corrugated metal siding and a tiny bit of daylight. If you are a light sleeper or want to hang out in the room much, not highly recommended. If you just need a place to sleep and don't mind the walls shaking, it does the job.

I really like the concept of what they were trying to do with this place, but while it tried to be speed, innovative, and modern, it was subpar to most hotel chains in the areas of cleanliness, communication, and helpfulness. My room linens were dirty with stains on them. Hair was in the crevices all around the top and bottom bunks. The toilet paper rack was just hanging there, dislodged from the wall. And then, with all of this, there is no one on site to assist you with these problems. I called once during my stay for help, was told I would hear back from someone taking care of my problem, and never heard back from anyone. Cool concept, poor execution.

The hotel seemed good at first. After the second night I was attached by bed bugs. When asked for assistance or compensation for a new room or medical bills, I was ignored and passed around staff. Do not stay here.

Although this property was clean, relatively safe and a convienent location to our event, the hotel had a few issues. There was a sink stopper problem (they did resolve), the elevator was out of order, there were no chairs/seating in the room and loud a/c unit. On the flip side, I loved the security of codes to enter each area, the luggage storage, and the asthetic.

I loved my stay at Found Chicago! The logistical communication was easy to understand and implement, and I liked that it was contactless. It was nice to use my PIN code for room entrance instead of keeping track of a key. The WiFi was sufficient for remote meetings on my laptop. And all of the amenities (lobby access, luggage locker, and printer) were convenient and easy to use. I highly recommend this hotel, and I'll plan to stay here again.

Despite messaging three times to request extra bedding and being told it would be there, it was not. Thankfully, the person at the front desk was able to retrieve some from the basement. When I checked in there was a hair ball in the toilet, a crumpled wash cloth by the sink and crumbs under one of the pillows.

above a bar/club so it was extremely loud all through the nighy