Found Chicago powered by Sonder

The key pad to get in and out of building was touchy and didn’t work well. The shower door slipped its hinges and wouldn’t open without hitting the toilet. No lid on toilet. Bar below played loud club music and could be heard on third floor.

This hotel is a very expensive HOSTEL. CAUTION to anyone who books that wants a nice place to stay in Chicago. The rooms are so small with no amenities. The rooms were dusty and not as clean as I would like. Only saving grace was the bathroom. I’ve stayed at other Sonders which have been amazing, but don’t be fooled, this one is completely different. I was shocked when I realised I’d spent 1.5K to stay in a box room with bunk beds. It’s attached to a very loud bar/club so if you’re put on the lower floors you won’t be getting any sleep until the early hours. I raised an issue with Sonder as when I booked this room (through Expedia) it said there was a fridge and desk. Obviously these things were not in the room. This hotel is a self check in hotel so if you have a problem slll correspondence is through the app. All staff were extremely unhelpful and only tried to resolve the issue once I disputed the card charge. Worst service ever and just an awful hotel at an expensive price

I enjoyed the fact that everything was close. The hotel was cleaned but I never saw a personal member. The code to enter didn't work and people inside had to help fellow clients to enter.

I booked a bunk room in Found Chicago for my daughter and I. We'd stayed in a Sonder property before in Miami and really liked it so I expected a little better. Firstly, the room was ridiculously small. There was no space for anything. It looked a lot larger in the photos. We hardly had spacer for our suitcases, there was a stand with some hangers that was in front of the only mirror. The room was super dusty, and the window wouldn't open. I contacted Sonder to ask how to get the window open. They finally got back to me and strongly suggested that I turn the thermostat to 'cooling'. Which didn't get rid of the dust. I found a thong in the corner of the room that wasn't cleaned up and must have belonged to a previous guest. Disgusting. The bathroom was almost as big as the room (not very, but fine). The toilet didn't have a seat cover. There were no shelves in the shower for our things. We had to place facewash on the shower floor. We had limited towels. I'm so disappointed with this stay. We referred to the room as 'stuffy closet' and it wasn't cheap by any means. Location was, however, central and the bunk beds were actually comfortable.

This is a GREAT example of an art deco building restored the right way.

This hotel was extremely okay. This was my first time at one of these self check in hotels, very odd experience. It’s a mostly clean hotel, there sure are a lot of oddities to it though. Very tiny living space, no regular room cleanings, no drinking water, fridge or microwave. There were several occasions where I got to my hotel around 4 AM and I legit couldn’t get into the hotel; had to call customer service to give me a working code since mine was on the fritz. The walls are thin and you can hear people walking by during all hours of the day. I’ve been told people that are unlucky enough to get rooms on the lower floors had issues with the loud music coming from the bar in the building as well so be warned about that. Aside from all that, the stay here was fine. It’s in a great location, but after staying here a little under two weeks, that’s my only positive walk away from the experience. I definitely don’t feel like the experience I had here was worth the amount I paid, you can definitely find cheaper places to stay around the city or up north.

Very close to public transportation and our room was a good size!

I’m on the fence about the idea of never having to interact with an actual hotel staff. Everything was electronic, I both liked it and found it weird. Would do again though.

River North excellent part of Chicago. BarCargo next door.. good pizza and food, super friendly service.

We regret booking with them for a vacation. There were no windows for the room and we felt disconnected from the outside world. The window you see on this app is fake. When I called them, they said it's just how it is & We have to pay extra to transfer to other rooms. No sunlight, no refrigerator, no front desk person, no slippers, no toothbrush, no toothpaste, no office desk was provided for the studio room. The room is so small and nothing alike as pictures. it was a shared kitchen and shared things for everyone in the building. this place might me okay for long-term stays. Not a relaxing experience for a vacation.