STEPS Batumi Hotel & Suites

Clean and very comfortable room. I got a nice upgrade. Shota at reception was very helpful. Great location.

Nothing

Location, Personnel, Cleanliness, Little noise, Services, Organisation, Planning, Utilities,

Lokalizacja

The room was clean and warm, and had all the necessary amenities.

The staff at the restaurant and the spa lack basic knowledge of English or Russian, so it was hard to communicate with them. In addition, some improvements need to be made at the spa. The steam bath wasn’t heated enough. The receptionist was called to adjust the temperature; she consulted someone on the phone, but it didn’t help. It was outrageous because a week prior to our stay they had assured me that they had just completed renovation work and that both the sauna and the steam bath were working properly. Secondly, the floor in the men’s locker room was wet, and my partner slipped and almost fell. The fact that they do not have rubber anti-slip mats is against safety regulations. Thirdly, the heating in the breakfast area was off this morning, and it was very cold, even though the temperature outside was +6°C. I had to keep my puffer jacket on while eating.

location and the staff was very nice

It was very clean and the front desk was very nice

Nothing

Понравилось все. Атмосферное лобби, отзывчивый персонал, вкусный завтрак, чистота общих территорий и уютный номер.

Жаль, что погода была дождливая