The Bellwether Hotel

The Bellwether is someone’s very passive income. They claim to offer “invisible service.” However, someone should tell them that there is a difference in invisible and nonexistent. They don’t have a functioning customer service number. They have a phone number that just rings. Then they have a chatbot that you can text. Neither seems capable of helping with an early check-in or WiFi issues. I would not describe this as a hotel. It definitely isn’t a luxury hotel. It is more of a barebones hostel priced like a four star hotel. I’m not really sure what you are paying for by staying here. I guess it is just that location which is good. In addition to the lack of customer service, there are no amenities. No bar, no restaurant, no workout room, no pool, no business room. You literally just get a room to sleep in with very little sunlight. If you want a great location in Louisville with no amenities, no customer service, and premium pricing, then the bellwether might be a good fit. If not, just got to Hotel Genevieve.

Attempted to stay at the Bellwether. Never received the email or text code to check in. Repeatedly contacted the hotel and was told "my boss is not answering her phone". Then no response. After over an hour I moved on to another hotel. It's a shame because I have stayed there before and was very satisfied, but I definitely will not stay here again.

Absolutely beautiful and clean

The location is amazing

They took an old phone building and turned it into a new phone building. Everything is thru the phone. No desk, and consequently no service. When technology fails, no person to make it right. They don't return calls. And the TV is so smart that it presents an extensive list of programs you can't watch. Be sure to appreciate the authentic broken chicken wire industrial windows and broken, cracked and patched polished concrete floors, because new windows and carpet would ruin the vibe. Particle board peg shelving from Costco completes the luxury appointments. Great place to stay for hipsters who live their digital, virtual lives. The best you can do is pretend you get service. But if I'm paying that much, I'd at least like to watch basic cable TV. Without service, what exactly is it you are paying for?

I read a lot of good and not so good reviews about this hotel, but in the end, if you're looking for a place with character, a vintage vibe, and a great neighborhood, you should find your way here. Admittedly I had a lot of trouble navigating the required online check-in (my mobile wasn't working properly and the laptop is not conducive to this type of task). But in the end I got it and found my way to the room. The building is historic, and the interiors are minimalist, but with 20s music playing in the lounge, and the art deco decor, I really thought it was something special. There was an industrial feeling to the room - with concrete floors and brick walls, but the high ceiling and comfy bed were nice. If I had wanted a 5-star experience, I would have gone to a chain or luxury hotel, so I have some issue with the complainers that state this place is "dumpy". Imagine yourself a century ago and have fun. The neighborhood is residential and rather trendy, with many restaurants and cafes in a short walking distance. Parking is on the street and is challenging: I was lucky to get a spot and didn't move my car until I really had to. I would definitely return with someone who appreciates the out of ordinary.

Love the convenience of checking in, location, and rooms and property were gorgeous!

great location........very clean premises.........very quiet.....what else is there for a good night's rest in a vacation city. Will definitely come back again and again, when I can.

could use a small couch in the room.

This is one of those "no contact" hotels. I was unfamiliar with that, but came in early on my book tour and the housekeeper was kind enough to check with management and gave me early access to my room.

Was not able to access the property with the code they sent. There was an emergency number they had posted that I called several times and it would just ring until it went to their voicemail. I left a message, no call back, I left an email and and a text and there was no response. I even tried to contact through Instagram and still no response. I had an event I needed to get to and get ready for and ultimately after waiting for over an hour, I had to book myself a different hotel.