CozySuites Music Row

The place was dirty, stuffing was coming out of the couch, and one bathroom had NO toilet seat. Because this property is managed by an offsite entity, there was no maintenance or housekeeping available when we checked in around 4:45 PM on a weekday. They told us the room couldn’t be cleaned until the next day, and we couldn’t stay there with the unit in the condition it was. We had to find another place to stay. I’m angry that I had to spend the first couple hours of my short vacation fighting by text with whoever is managing this place. They absolutely refused to refund our money, even when we told them that we were rotating the property an hour after we checked it. I told them that we were five friends who only get together every few years and had all flown from different parts of the country to be together. They offered us single rooms to replace the dilapidated two bedroom that we reserved, but we did not want to be in separate rooms. That was not what we signed up for. Not to mention, we didn’t have much faith that any other unit would be any cleaner.

Great stay overall! Was perfect for us! Thanks for hosting us!

Will definitely recommend my friends and family staying at Cozy Suites. Location is great as well and with free parking, kitchen (with dishwasher), and living room and laundry, it’s great!

My stay was wonderful it was one of the best that I ever had beautiful nice cozy clean and yes I will refer this property and yes I will Reserve again in the near future it was amazing and thank you all so kindly for your nice hospitality

Booked this location on Dec 6th. They immediately charged my credit card. Somewhere during the holiday season they sent me a message to sign their agreement in order to confirm my reservation. I was busy with the holidays and didn’t sit down to read the agreement until January 7th. I did not agree with the rules that were not disclosed on the hotels.com website when I booked so I sent a message asking to cancel. I didn’t receive any response. Over the next two weeks I sent several messages with no response. When I finally called to ask to cancel was told that it was too late to cancel or receive a refund. I asked what would happen if I did not sign the house rules and received no response. On the day of my check in, received a text asking for a photo of my drivers license and a photo at 2:45 pm for a 4pm check in. I still hadn’t signed the house rules and I was uncomfortable sending my ID on this texted website but I did it. I didn’t hear back with how to get into the room until well after 6:30 pm. By then I had already booked a different hotel because I didn’t know if they were going to let me stay without that signature. CozySuites and Hotels.com have both refused to refund my money. I bought the travel protection which is also a joke and doesn’t cover this situation. I would say buyer beware for this location, the travel protection and hotels.com in general.

Great communication - very responsive. Easy check-in/check-out. Small issue resolved in timely manner.

Wow. Miserable experience. We arrived late and exhausted and got a message that there was a leak in our room so we were being moved to a different room. Got into the new room to find the bed unmade and the place reeking of paint and bleach and the window wide open. Were able to move to a third room which did not smell. We went to make up the sofabed and there was no top sheet and the blanket had a crusty patch. Otherwise the beds were comfortable enough. There were only two mismatched towels for the three of us. I called for more linens and they instacarted brand new sheets and towels from Target (but new isn’t the same as clean and they didn’t arrive until late the night before we left). I was excited to have laundry so I threw in a load the night before we left. But the dryer didn’t work so I had to hang everything to dry - but it didn’t have time to dry - so I had to take wet clothes (that got mildewed stinky and unwearable) to my next destination and dry my only pair of pants with a hairdryer. I asked to use another unit’s dryer and they wouldn’t let me. Then I asked if I could leave my car in the lot a few hours past checkout and was told no. So I don’t recommend this establishment. Staying there was a full time job and my family was mad at me for picking it.

Wonderful place.

Property was fantastic. Well kept, perfect for a getaway weekend. Only downfall was there is no gym as advertised.

This place is basically student housing masquerading as a hotel. It is well priced, however, and well located. If you’re on a budget, it’s a decent option for a well located hotel.