Hotel Riu Palace Aquarelle - All Inclusive

Amazing Riu Property... we had lost of fun with our family. Restaurants superb ! Also, the buffet options where very good.

I stayed here with my family for four days. Would absolutely recommend, especially if traveling with children. The entertainment staff was excellent. They had lots of activities and things to do during the day. At night before the adult show they even have a show for children. The food wasn't as good as other resorts that I've stayed in Jamaica, but I would absolutely go back.

Over all everything was great- my only complaint is the shore on the property - it’s extremely rocky and shallow - and you are not able to swim. Staff were friendly- good food options- staff is accommodating to food restrictions- everyone is friendly. Every night there were entertainment options.

Beautiful but too far from everything. Cannot walk off resort to local areas.

My stay at Rui Palace was not pleasant at all. The service was horrible. The people who work there are very rude and I did not even have the pleasure of being welcomed. The food service in the rooms is horrible. I paid for airport transportation, they never provided it for me. I had to pay separately. All the restaurants are by appointment and the entire appointment is always busy. It was not a pleasant experience.

I like that there are things to do on the property. I like that it is clean and the staff are exceptional. The only thing I didnt like is the toilet room did not have a sink to wash my hands. The sink was located in the room with the shower.

When I first walked into my room there was feces in the toilet. The food options are advertised as having plentiful variety, but were very limited. Room services consists of turkey/cheese sandwiches and chicken salads ONLY. The restaurants on the property almost never have availability for reservations. We were not allowed to order take out from their restaurant with or without a reservation. The buffet business hours are a HUGE inconvenience different. Needless to say I was better off downloading an app and ordering food from an outside restaurant. 50% of the staff are super rude!! Very unhelpful, the tour guide wasn’t even available to offer the tour services when she specifically asked me to meet her at 10am and her work colleague said she wasn’t even in on 6/25. Also, that colleague didn’t even attempt to help after the fact, terrible customer service. Thankfully I booked my own excursions via expedia. Also, I had advised RIU that I paid for transportation and the same company that I booked for transport does free transfers round trip to the Riu resort!! Not once did Riu offer to reimburse me for the fees I paid for transportation. It was a very bad and different experience than what I had at Riu Punta Cana. I won’t recommend anyone to go there until those issues are addressed. The locals were amazingly friendly and make it very easy to navigate outside of the resort so ultimately, I just would return to my room to sleep.

The food at the restaurants

From drop off I only used my hands to eat and to hold a glass to drink. This was a beautiful resort. The Michael Jackson performance was VERY good! Rooster was very entertaining! Would definitely visit again. Resort is smaller but I still enjoyed myself. I did not like there was a certain person I had to book a tour through.

Excellent food. Excellent service. Clean and friendly