York - House - Stay 6 - Garden - Central Location

Perfect location and beautifully designed inside. Accommodating for all the guests, very spacious and comfortable. Cinema room is the showstopper.

Garden could have more attention, lots of weeds and just sort of thrown together. Slight stains downstairs in cinema room on sofas and downstairs toilet and shower did have quite a strong stale water smell.

Stunning spacious property on the riverside with lovely views from the upper living space, kitchen and dining room. Very cool contemporary design with nice finishes, bathrooms and living areas. Fully equipped modern kitchen and appliances. Well located with pleasant walk into town.

The heating was on very high so was hot when we arrived and at night time, not easy to turn off UF heating downstairs. A few hairs found in the bedding. Bathrooms not the most conveniently located for a large group, with glass door to one en-suite.

Everything, super stunning property and great location

Nicely designed House, good proximity to York.

If you like Hot Water, WIFI or good customer service then do not book this property!! On arrival the house had no hot water or Wifi. I alerted Booking.com and they put me in touch with the property management company Travelnest who were as useful as a chocolate teapot! The owner of the property lives in Australia so nothing can get sorted in a timely manner as they are 12 hours ahead of us. So it took them well over 24 hours to get the hot water and Wifi issues fixed. I had to have two absolutely freezing cold showers in the Yorkshire winter and my husband could not watch a long awaited boxing match on TV as the TV relies on the Wifi to be working. The owner doesn't seem to care that the facilities are not up to scratch. No offer of any partial refund offered or anything to compensate for the lack of facilities. Apart from money off of the next stay, which obviously I will not be going back so that's useless! All of the showers have blocked drains within the property also, downstairs particularly has a terrible pong. Also you will need a PHD to work the hob, luckily my husband has one. But good luck to anyone that doesn't.

When we arrived at the property we entered with the key from the keypad with the code provided. it had not been cleaned and bedding from the previous guests was on all of the beds. We had difficulty contacting anyone as the owner lives in Australia. We rang Booking.com who dealt with it eventually . We then had to arrange alternative accommodation at short notice. We did receive an apology and a speedy full refund but it did not compensate for the inconvenience caused.

Great location, everything just 20mins away Quirky layout and comfortable Cinema room great to relax Calm lighting throughout Free parking just short walk

Faulty flush in down stairs toilet Space and climb to mezzanine bed but again was worth it

The fact we weren't too far from York city

The house wasn't clean. It had 3 shower rooms & 2 of them flooded the floors, so could only use one. The projector in the cinema room wouldn't work until our 2nd day. It felt grubby, linen & towels were shabby & very creased. Not at all inviting. A storage cupboard was left with a load of dirty washing from other guests. Linen & towels just chucked in. Extremely untidy. The door wouldn't close, hence we sore it every day! Windows filthy & garden Dirty, unmaintained, weeds everywhere. Even ciggy butt's left on the garden patio area! Not happy at all!!

The house is stylish and modern to look at however we found it a challenge to live in. This was mainly due to the living, bedroom, and shower room spaces being laid out over several floors. The main bedroom has access to an en-suite shower room, however the other two bedrooms, do not have an accessible toilet on the same level. For the small double/twin bedroom located next to the main bedroom on the third level, the nearest toilet is down several flights of stairs. For the mezzanine bed, the nearest toilet is located down two flights of stairs. This is particularly inconvenient if you need to use the toilet during the night. To me, whoever built this property has not thought it through properly and/or may not have lived it in themselves. We also had issues with the hot water. There were four of us staying, and after two of us had showers, there was not enough hot water left for the other two to have showers.  After contacting the owner, we were told that there should be enough hot water and that we must have had “long” showers. I should also say that the showers are all fixed heads.  If you are like me, you may prefer to also have a handset option.  The shower room located on the ground level of the property unfortunately was unusable due to the stench coming from the drains. Air fresheners did not help.  There were also no hand towels in the shower rooms. We purchased our own however there was nowhere to hang a towel! The bedroom doors and en-suite doors are glass which offer no privacy.  If you are staying during the summer months it is worth noting that there is no air conditioning in the property and the heat can be unbearable particularly during the night.  Fans would have been useful to have.  In terms of the kitchen, there is no kettle or microwave. There is a quooker tap for boiling water however there is of course a safety aspect to this. In addition to this, the property needed hoovered on arrival.