Hilton Garden Inn San Juan Condado

location is great, service is 50/50, the room is in dire need of a deep clean some spots looked like dirt or mold which was concerning would not return to this location due to room condition at check in

Pool area

Way over priced, especially the breakfast

I liked the location and decor of the hotel and room. The staff keep checking in and making sure we were good through text.

Parking for guest. $24 a night, I wasn’t aware and just think it should be free for paying guest. I probably missed it in the fine print about the parking details though.

We arrived at Hilton Garden Inn San Juan on 4/6 and stayed until 4/11. From the moment we checked in, our experience was wonderful. The service representative who checked us in, Mariana, was extremely friendly and personable. She made the check-in process very easy and welcoming and even gave us great recommendations on things to do during our stay—all of which turned out to be amazing. We were fortunate enough to see Mariana again on our last night. She asked how our stay was and what we did throughout the week, which led to a fun conversation filled with lots of laughs. Mariana, we truly appreciate everything you did to help make our stay fun and memorable. Thank you so much—hopefully we will see you again one day. As for the hotel itself, it was very nice and clean. The rooms were comfortable, and the view from the balcony was great. The beach is right across from the hotel and easily walkable, which was a huge plus. The pool area was also very nice and a great place to sit outside, relax, and enjoy the beautiful view of the water. There is also a restaurant on-site, and the food was very good, which made dining convenient during our stay. The convenience of having kayaks, tours, and paddleboards on-site was another highlight. We did a night kayaking tour, which was a lot of fun, and the tour staff were amazing. Everyone at the hotel was very kind and always helpful. The location is excellent—very close to the airport, with plenty of restaurants and shops within walking distance. I would definitely recommend the Hilton Garden Inn for your stay. You won’t be disappointed. When we return, we will absolutely stay here again.

Location

Door to bathroom off track, I am sure engineering was aware-

Kisha is such a gem. She was super helpful and caring after a long day of travel having someone like her welcome you is such a relief. Pizza in the bar super yummy and room was comfy. Great location.

Pool

Bedding