NewVida Preserve

The property was very nice but there were no breakfast or lunch options for guests who stayed there during the day. The staff were very friendly and helpful and the restaurant for dinner was delicious.

The relaxed atmosphere, setting, comfort, environment is beautiful.

Nothing really.

Everything was wonderful, the only thing was the rooms were a bit quiet, unfortunately the people next door talked and made noise until 1 am and didn't let us rest as we planned to do.

We've stayed here many times before, and it was so consistent. Great hotel accommodation, but the restaurant service and the hotel services were really lacking this time, what a shame. We waited +2 hours for our meals (both nights) and at least 20 minutes for our drinks (every round). We werent offered any apologies or restitution. They were busy, we get it, but they also acknowledged they didnt have enough kitchen staff so dont accept so many people in your restaurant if you cant confidently support it. They have promised for at least a year that their hot tub would be available and its still not ready, which we look forward to. We also attempted to enjoy the outdoor fireplace, but the second night there was no wood left! Their popularity is surpassing their ability to actually provide good service, which is really unfortunate. We wish them well, its a great location and space, but we will be staying somewhere else next time we visit.

No breakfast povided

No Heat Lukewarm shower Very low pressure in shower Very Poor Communications Poor Value based on above

Very clean, very quiet, very beautiful. Lots of room to roam.

NewVida Preserve didn’t disappoint. We love the location-safe and super quiet(day and night), room-super cozy, clean and same as the one on the picture, backyard- with a lot of seats where you can relax, meditate and enjoy your coffee with the jaw dropping mountain view, , fire pit at night to keep you warm while watching the sunset, shared coffee area, restaurant in the hotel, they also offer yoga classes. Great location! It’s is like 10mins away from whiteface mountain, 20mins to lake placid and few mins away from a lot of restaurants, gas station, mini supermarket and hiking trails. Will recommend it! 💯

Nothing

The young woman, named Taylor, was pleasant and helpful. The location, although far from everything, is good if you are an outdoor enthusiast. The room was clean and the furniture of quality. The common area including the dining room (when food is available...) is large and has good light, there is a game room and a few sofas to watch TV. The outdoor must be enjoyable during the summer months. There are different services like massages available.

Our main disappointment was that Booking.com advertises that there are TWO (2) restaurants at the location. We were there for my birthday, expecting to enjoy a good diner but there was not even a sandwich; absolutely nothing was available to eat. My husband being diabetic, he needs to eat regularly; again we thought that diner would be eaten on the premises, but not so. Therefore, we had to drive, find a restaurant, eat before darkness as the roads are very curvy and unknown to us and then return to our room. Wine was out of the question! So, the birthday celebration was not at all what we had planned. We would NOT have booked on a Tuesday night if it had been explained that the two restaurants are closed at the beginning of the week. Falsely, the hotel even has a sign on the road to advertise the restaurants. Also, there was nothing to sit in the room, except the very high bed although a comfortable chair is shown on the pictures of our accommodation. The sink is in the room instead of the bathroom and the shower-bath is set up to be shared with an adjacent room. The WI-FI is not adequate. The refrigerator being placed directly ON THE FLOOR is not convenient.

Beautiful property and facilities. Clean and quiet.

Lack of staff presence.