Le MIAMI RESORT

Staff were really good and helping nature. They were cooperative. Security guard was also of helping nature.

Food was too expensive at the restaurant. Based on the booking I thought there will be 2 double size bed but there was only 1 and one single size bed was given on arrival.

Room & Breakfast

access road

We got a two bedroom apartment, very good for family. Property ambience and location is good. Breakfast at Rs 300 is good value for money.

Room cleanliness needs to be improved. Rooms lack sofa and chairs. one or two wardrobes in the rooms are desirable. Swimming pool is very open next to the parking lot lacking privacy.

Location of the hotel

The resort's website showcased beautiful pictures and described amenities that weren't reflected in reality. The service was subpar, and basic necessities like toiletries, hand wash, and towels were lacking in the washroom. The restaurant had a major issue with flies hovering over the food, which made it difficult to enjoy meals. Additionally, the breakfast options were limited to fixed items, with no buffet spread available. Given the lack of choices and the unclean environment, it felt like the hotel needs to prioritize cleanliness and expand its breakfast options. Notably, the swimming pool was located outside the campus, requiring us to cross premises to access it. Despite paying for a package, we had to request basic amenities separately, even for a child accompanying us. One major issue was the reliance on WhatsApp for all room service and requests. With no telephones in the rooms, we had to communicate everything through WhatsApp, which caused significant delays. It would take around half an hour for requests to be fulfilled, and it felt like we were pleading for basic services. Given the advancements in technology, having a direct phone line to room service or reception would greatly improve the experience. We understand that technology can enhance services, but relying solely on WhatsApp created unnecessary stress and hassle. Guests come to resorts seeking relaxation and enjoyment, not frustration. We hope you'll consider our feedback and make necessary improvements to your services, online representation, and communication systems.

Clean and well maintained

Construction still not complete, no lift

Very good service

this was perfect for me - quiet clean very friendly staff and best of all a HUGE swimming pool -the only big one in the area. Also I left some items at the hotel and they very kindly sent them on to me!!!! Brilliant service. Thank you thank you thank you

nothing