Velvet Suites

The staff is great!! Everyone is helpful, caring and kind. They were able to assist in all aspects of my travels. I will definitely go back again.

Sehr gute Budget Option in der Nähe des Flughafens. Immer wieder gerne. Verlässlicher und kostenfreier Airport-pickup

great room upgrade. nice touch. really good staff. airport pickup/ drop off

terrible noise from next door. had to be told twice to no effect.

Staff was so friendly and very organised breakfast was incredible,very clean and near to airport I recommend every one to stay to velvetsuites.

Everything was amazing

La disponibilité du personnel et leur professionnalisme

RAS

Staff is very very nice and the Manager Mr. Emmanuel was super helpful in many ways, including solving a little problem created by Booking.com (not by the hotel) The position only about 10 minutes from the airport, the view, and the style of the rooms are a plus. I also appreciated the free and timely shuttle to the airport early in the morning The restaurant (including room service) is open 24 hours and food is quite decent Velvet Suites offers a very reasonable price, for a comfortable experience. I definitely recommend it if you are travelling and do not want to waste time in Kigali's traffic

Booking. had sent me an email in Italian saying that my credit card "will be debited" 24 hours prior my arrival. I had chosen a non refundable (no free cancellation) option, so it made sense. At arrival, I thought the bill had been paid already, according to my reservation However, on the actual Booking.com My reservation webpage, the text (still in Italian) was different and it said that the card "might be debited". This is obviously a substantial difference and it created some initial misunderstanding, which were handled very gracefully by the hotel staff and promptly clarified.

I've stayed here a few times, great staff and great location to and from the airport.