Pillo Rooms Apartments - Salford

I requested a quilt as the heater wasn’t working properly and was told it will cost £25 gbp for the quilt, when none was provided and with the ridiculous climate control in the apartment - this was shameless.

Quiet

Poor customer service. Not reachable on phone and access instruction not correctly stated. Couldn't be reached on phone and no response to email. Very poor arrangement. Even asking guest to wash plates. Absurdity

Cleanliness the clear instructions of booking in and out

The cot bed in the room and sofa was uncomfortable and no duvet or comforter was available.

The location and kitchen appliances were good

I DID NOT LIKE THE BED AT ALL. NEEDS TO BE CHANGED( head board should be attached)

Nothing, would not recommend

The place was freezing, with the heating not working. We tried to turn the heating up as directed by the instructions given, but nothing happened! Asked other staying at property, who also said their heating was not working. The mattress on the bed was also awful, with 2 very bad nights sleep. Would definitely NOT recommend this property.

I couldn’t get into the building as the code given was incorrect - I called the host 11 times over the course of an hour and eventually at 7:30 at night gave in and had to check into a hotel. I tried calling, emailing the company multiple times over the following days - no one got back to me. I am seeking a full refund - I had to spend £85 a night on a hotel for the 3 nights I was in Manchester.

Nothing