Mövenpick Hotel & Apartments Ghala Muscat

Great location, helpful staff, and spacious rooms.

Nothing.

Our stay from 27 May to 31 May was overall very pleasant. The reception team was welcoming, polite, and professional from the moment we arrived. The hotel has a pleasant atmosphere, a convenient location, comfortable rooms, and excellent facilities. We especially enjoyed the rooftop pool with its beautiful view, as well as the steam room and gym. The breakfast was excellent, and we greatly appreciated the complimentary cake provided to celebrate our special occasion. All staff members we interacted with were friendly, helpful, and always willing to assist.

Unfortunately, our experience with the housekeeping department significantly affected our overall impression. On arrival, only one toothbrush was provided despite there being two guests. On 29 May, we requested room cleaning before leaving, but when we returned, the room had not been cleaned. The table had not been wiped, soap was not replenished, no new toothbrushes or toothpaste were provided, the bed sheets were not changed, and housekeeping removed two bathrobes and two used towels but replaced them with only one towel and no bathrobes. The following morning, after contacting the operator, housekeeping promptly delivered towels and bathrobes. However, one of the bathrobes had a large hole and visible damage on the back. This was disappointing and suggested a lack of quality control. I believe the hotel should review the performance of its housekeeping department, as every other department performed excellently.

The hotel was so clean, staff was well trained specially Mr. Ramy in the reception was very helpful, smart touch rooms, breakfast was fantastic and very comfortable environment.

Nothing

Breakfast, clean

Noise coming from hall if kids walking in the hall, noise blocking should be considered in each room door

-The Room Size -The Staff

-The pool monitoring -The small pillow & bed -The Location