Rixos Premium Qetaifan Island North

It's was our 2nd time at Rixos. Last time in 2024, the experience was great. This time though, there's quite a dip in standards! Went with another family and had requested for adjacent rooms. Not just that they couldn't provide us with that, kept us waiting for an hour for it and finally gave us 2 rooms in 2 different wings of the hotel. One in 1st floor and the other in 4th floor in different towers! We didn't have complimentary tea sachet in the room for which I kept calling for an hour around 10.30pm and even spoke to an housekeeping staff outside the room but nothing was delivered! Next morning I had to call again to get them delivered! We had only reasonable requests which were not assisted with! The management should consider the timing of the Meryal waterpark during summer. Start bit late and extend upto 8pm rather than closing exactly at 6pm during summer. Check in is at 3pm and by the time you are in the park almost an hour is gone and then you hardly get 2 hours in the park! People are staying only for the waterpark access. They should cover the wave pool and nearby kids water play area with lighter sunroof for some shade. Let the rides be the way they are but during peak summer it's hard for families to stay with kids under the 🌞🌞! I saw a lot of mothers and kids struggling in the heat without any protection or shade to stay under and enjoy the kids area and wave pool. Turquoise restaurant dining was good. Something for everyone. Staff and service was fair enough. I'm not telling the stay is bad but there can be improvements for the price we are paying for the stay especially at weekends. Thank you.

القرب من المدينه المائيه

رهيب واسعه الغرفه والاطلاله حلوه

شوي المكيف لازم تشغله من قبل ياخذ ووقت على مايبرد

المكان رائع ومرتب ، الغرف نظيفه ، اللوبي جميل ، الالعاب المائية جميلة جداا ، المسابح ، الشاطىء ، المواقف ، المطعم ، كل شيء جميل

فقط الزحمة وقت الدخول تسببت في تأخير استلام الغرفة لأكثر من ساعتين ، احد ابواب دورات المياة لا يتسكر ، تأخير في تنظيف الغرف