Comfy Flat for 6 in City Center GS306

Nothing. We didn't get to use it. The company cancelled our booking literally minutes before we were due to check in

This accommodation is a criminal money laundering scam! Booked with the intention of using as a base for the duration of the tramlines festival. The company cancelled our booking literally minutes before we were due to check in. We have still not been refunded and had to find alternative accommodation at hugely inflated prices and have spent a small fortune on food that is now wasted as it had to sit in a car boot for three days!

NEVER BOOK THIS PROPERTY *WARNING* NEVER BOOK THIS PROPERTY *WARNING* NEVER BOOK THIS PROPERTY *WARNING* NEVER BOOK THIS PROPERTY *WARNING* NEVER BOOK THIS PROPERTY *WARNING* Horrific experience & left stranded. Arrived at the flat after almost a 3 hour drive. There was no key in the lockbox even though I had booked well in advance, and payment had already been deducted from my bank account. They didn't want to help on the telephone and made loads of excuses. Left stranded in Sheffield city centre with food that had to be threw away for the fridge/freezer as I then had to run around the city centre on a Saturday afternoon trying to secure a hotel for the weekend resulting in me then having to pay over £350 for a weekend in a hotel on top of what I had already paid for the apartment. I also had close by pre paid weekend car parking that was wasted and not used snd £100 of food wasted. Then the shuttle bus tickets I paid £80 for the event for the weekend waa wasted as the hotel we booked was not close to the pick up and drop off points so we had to then get taxis to and from. We then had to eat out over the weekend because the hotel had no cooking facilities.. Currently close to £1000 out of pocket and booking.com keep hanging up and the hosts hid away from the problem and let us down so NEVER BOOK THIS PROPERTY *WARNING* dont take the risk and be fooled, just look elsewhere or you will experience the same problems and I dont want to what happened to us to happen to others as neither booking.com or the hosts are bothered of what we went though or how its had a knock off effect over the weekend mentally and financially, as they list move on to their next bookings. If I am not compensated to a suitable amount yo cover all financial losses then I will be taking the matter to court and will add the court fees and a daily interest charge on top of everything else ams go down that road.

Poor levels of communication Constany Lies Poor organisation skills Poor Customer Service Poor booking skills

The property itself was fine but it was quite sketchy once we enter the building.

It was sketchy and the life was not safe, in my opinion. And the property was not clean, the used tissues were still in the toilet, the condom was there right in-front of our window. And we couldn’t open the window so, we had to put something to make the window stay still to let the air in cuz it was quite stuffy as well.

The property is ideal is it’s just somewhere to sleep. Location is great.

Really struggled to find the room inside the building. The cleaning could be much improved generally by looking at the detail. The shared areas are of the building are disgraceful, smelly and uncared for at all.

Great central location. Despite it being central it was relatively quiet. Clean and comfortable

Difficult to find the apartment once in the building. Follow signs for Flat 207 and keep walking you need to go through another door before coming to a set of stairs. Do not take the stairs to floor 3 high street. Despite, telling them our check in time the flat was not made up. When it was made up, they had not left any towels. Despite informing the hosts, no towels were delivered during our stay and we had to buy our own. We'll see if they recompense us as requested. It has a fully fitted kitchen, but don't expect to cook anything, as there is only 1 pan, 1 grill and no actual utensils, other than a can opener. No sharp knives etc. Likewise it says it sleeps 6, however there are only 4 plates, mugs, knives and 2 forks, so take your own cutlery if your intending to eat in. Also if you're going to eat at the table, take a no.8 or no.10 Allan key to tighten up the table so it doesn't rock. Be warned the shower leaks and floods the bathroom as there is no rubber seal at the base of the shower screen. All of these issues were reported to the hosts but reading other reviews, I note they've already been told, so don't expect them to have been rectified.

The location of the building was perfect for our stay and the flat was mostly clean

We weren’t provided with check in instructions, the manager of the property failed to communicate through the booking.com app. When we finally got access to the property there were no signs to indicate where the flat was in the building and no instructions were given. The lift was a death trap. One of the bed sheets was missing and when asked to be provided the management kept promising to send a cleaner but never did. We found broken glass on the floor. Dubious looking stains on the floor and walls. No proper bins for kitchen waste. The bathroom drain clearly hadn’t been cleaned. Opening the windows resulted in a lot of flies in the rooms. The building itself was filthy and poorly maintained. You cannot call the management on the phone. Next time I’ll just pay more. The cheapness did not make up for the good location.

It was smelling of weed inside even though it said no smoking this was the worse experience

Everything perfect no issues

Convenience to the high street and was very lovely apartment.

The floor needs replacing, I nearly broke my shoes as my heel got stuck. Also the glass table stand was wobbly so couldn't use it. Also no pans or knives or scissors. If this is for safety, probably needs mentioning so people can bring their own. Also no big mirrors available either.

No shower head. The apartment wasn't very clean. Was very confusing how to find the apartment with no signage.