Spacious Flat for 6 City Center GS305

The administration cancelled me two hours before check in time. I had to rebook everything...more expensive a farther. They offerd no explanations and did nothing to refund me. I had go call booking help service. They dont reply to emails and whatsapp communication is just a disgrace. Should have read the comments before booking. It was already there, the place and handlers are shit people..

Location was good.

There was an empty vodka bottle in the stairwell on the way up to the flat, there was loudly food left in the fridge, hairs all over the bed sheets and the bathroom sink and literally no pipe work so water from the tap went through the plug hole and bushes straight out onto the floor. The whole place is very basic and in pretty poor nick. It was unacceptable and we didn’t actually end up staying there. The key wasn’t in the key safe when we were told it would be and by the time we got in all the mistakes we found couldn’t be dealt with until the following day. I have no idea whether they were fixed because no-one from the management have spoken to me since I said I was leaving and wanted a refund. It wasn’t as described and was unacceptable.

Nothing the place was disgusting

I moved out and am trying to get a refund, I had to stay for 2 nights (unfortunately) after contacting the landlord and booking.com to try and rectify. Sink in bathroom unusable as water floods the bathroom. Landlord did not fix although he said he’d “let me know when someone could come” mouldy burger smells in corridor. No mugs, no coffee machine (as stated in description) no reception (as stated in reception. Place feels unsafe and very dirty. All these things were reported and in a review a week before I stayed and were not fixed. I shall be reporting to ombudsman if I am not refunded

The location.

The cleanliness would be doing better. The bed is so uncomfortable and the pillows are too flat. Sink is leaking can’t be used. The temperature of the shower is too extreme. The common walk way has an old moldy burger. No mugs in the accommodation.

The location of this property is superb. It met all of our needs for a short break to Sheffield.

The lift was out of action… not the property owners fault. It didn’t bother us as we used the stairs for exercise.

Nothing. The flat was filthy. Faeces in the toilet, unusable dirty oven containing inches of rancid fat, stains on walls and furniture. I had to book another's apartment for my stay. The staff sent a couple of messages saying they were really sorry but offered no explanation or offer of a refund.

Apartment was disgusting - so dirty I couldn't stay there and had to pay £230 for another flat. I received several messages from the business saying they were "really very sorry". I want a full refund.

Nothing

I didn’t get to go in. They didn’t provide me with a key then accused me of trying to scam them to get a refund. I had to book space savers at short notice, go there, it’s much nicer and better. This place seemed like a half way house.