Host & Stay - The Ruby Retreat

Good value. Very clean and roomy apartment.

We could not arrange for our luggage to be delivered via Sherpa van as there was no secure lockup nearby. Early check ins that were offered were far too expensive when it was a key safe.

Lack of drawers in both bedrooms and towel rails. Apart from clothes that could be hung on the clothes rails everything else had to be on the floor which is both unsightly and inconvenient. Same for towels.

The flat was absolutely spotless. The kitchen had everything we needed to self cater. We were in the area for a wedding, and stopped as two couples. Plenty of room to not be on top.of one and other. 2 minutes walk to the sea front.

That we couldn't stop gor longer! Due to work commitments :)

The location, the spacious apartment.

The only thing was the pulls on the blinds were too high up I couldn’t reach them and I’m 5ft 8 They probably need extending.

I loved the layout of the apartment and how the living room was separate from the kitchen.

There was urine on the back of the toilet seat still from previous guests and the tables hadn't been clean led as they were sticky and the dishes still had little bits of food still on them from being washed.

It's clean and modern and very close to the sea.

The heating didn't work and it was very cold. We followed the instructions in the guidebook, and realised it was the thermostat itself that wasn't working. It was a bank holiday. We figured getting someone round to fix it could interrupt our short break, so we decided to wrap up warm and live with it. I explained the whole thing to the owner/manager afterwards. He very politely suggested I should have read the guidebook. I think it should have been obvious I already had, as I was quoting the guidebook to him. It's hard to be content with a stay when the host is polite but somewhat disinterested. It's added to an increasing dislike of contactless stays.

It was a great place. It was a very cold night. The heating pressure had dropped so we couldn’t work out how to get it on, until my brother arrived a few hours later. If they had supplied instructions this could have helped us deal with it immediately. Otherwise it was great.

location of the apatment to the beach.

Property needs to mention it Does Not supply basic necessities such as dish washing tabs, even though they provide a dishwasher. Less than 1cm of washing up liquid in a small bottle, enough only for two small loads, one if there are four people eating. a scant handful of sugar sachets And a WIFI that is not secure nor private with a QR that did not work. When I sought these issues to be resolved, their reply was this "For the amenities, my apologies. We only provide a starter pack for the WIFI. May I request you to check the username and password underneath the router to see if this will work? Thank you!" Well, the router had no username or password listed on it the dishes were washed in water only from the first morning, and there were five kid toys found under the beds. Cleary Host and Stay who have the cleaning contract is incapable of basic cleaning and cuts corners wherever they can. I wonder if the owners of this apartment are aware? Other than that, the place was ok and the beach was very close.

Location and lovely comfy beds

Quirky layout with bathroom 🚻 at the opposite side to bedrooms, accessible through the kitchen. Some noise from flats above and below. Broken, wobbly table in kitchen.