FabExpress Grand Castle Hill Resorts - Ooty Lake - 800m

Breakfast is okay. Price also it’s affordable.

There is no room service. Breakfast is limited, it’s not enough for one Adult. Very difficult to find the location. No parking facilities.

The staff was okay to deal with.

No breakfast was provided even though the booking said breakfast included. The location was a bit hard to find. The beddings were not clean, water heater in one room was not working. No plates, cups, cutleries provided.

I made a booking from Thursday to Sunday and I know I’ll reach hotel by Friday morning but when I arrive the hotel location and Google location didn’t match and somehow I managed to reach the hotel by 8:30 AM and when I reach there no one was there in reception and i have to wait there for like 30 minutes in rain with family and baggages and finally one guy arrived and said sorry all room are booked no room available please wait till 11 someone may checkout I’ll give you that room and he gave us a room to freshen up and to use washroom and we asked about breakfast and they said sorry not available right now so we went to town to eat and we came back and we got room and it was like very small we got into room and we saw like around 50 house flies, wifi not working and next day breakfast idli that’s terrible and next day too same idli which you can’t eat my total experience is pathetic terrible worst and they said 1 km from bus stop but it’s 2.9 Kms every thing is worst no toiletries available even towel is not available there no water is given through the stay I would ask fab people to cancel their partnership with this hotel to save their reputation

I made a booking from Thursday to Sunday and I know I’ll reach hotel by Friday morning but when I arrive the hotel location and Google location didn’t match and somehow I managed to reach the hotel by 8:30 AM and when I reach there no one was there in reception and i have to wait there for like 30 minutes in rain with family and baggages and finally one guy arrived and said sorry all room are booked no room available please wait till 11 someone may checkout I’ll give you that room and he gave us a room to freshen up and to use washroom and we asked about breakfast and they said sorry not available right now so we went to town to eat and we came back and we got room and it was like very small we got into room and we saw like around 50 house flies, wifi not working and next day breakfast idli that’s terrible and next day too same idli which you can’t eat my total experience is pathetic terrible worst and they said 1 km from bus stop but it’s 2.9 Kms every thing is worst no toiletries available even towel is not available there no water is given through the stay I would ask fab people to cancel their partnership with this hotel to save their reputation

Kettle provided - 24 hrs

1.No internet 2.standard BF (3nos idly 1 vada limited sambar chutney) 3.congested room 4.No shampoo, paste, soap, 5.Windows are covered with transparent curtains no privacy. 6.Not adequate lighting in rooms, dark rooms. 7.Around 1km No restaurants near room. 8.Room not clean. I have paid 5.5k for 3nights completely waste of cost. Not worth for the cost.

No one can like this

Cleanliness, Very small ,uncomfortable, wifi not working, Food quality & quantity is very poor

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