Host & Stay - The Royal Hideaway

good size, lots of space and modern.

Bathroom extractor said ‘delayed start’ but we never saw it start so it was always damp. we had some issues and the management company replied and just said they passed it on to the relevant department (bathroom mirror was hanging off the wall when we arrived)

nicely decorated spacious flat, great location , handy to have a parking space, good app with useful info

Both bathrooms absolutely stink - damp/stagnant water - had to keep door shut to bedroom as it made that smell as well when we didn't. It wasn't very clean - crumbs and stains in fridge, sticky fingerprints on fridge door, surfaces in bedroom dusty. Not enough and very cheap hangers that clothes kept falling off. No washing up liquid or dishwasher tablet provided. No bin bags provided. Too many communications to tell us we must be out by 10am, when we got the text at 8am this morning we felt really unwelcome and pushed out . We would have liked to have used the outside patio but it was dirty and unpleasant. Its a nice apartment but let down by all of the above, esp the smelly bathrooms. Some points may only seem small points but they make a big difference. Also the back of the bathroom door could do with a hook, there is no where to use as a dressing table and no mirror or hanging space in second bedroom so its really only suitable for children as is. Not being able to get in until 4pm and having to leave at 10am cuts into the time you feel you have paid for and considering the cost and extra cleaning charges etc we felt it was poor value for money.

parking space. 2 bathrooms

didn’t realise that it’s location on West Cliff was so high above the main town.

Location ideal for the beach/ gardens/ walking with the dog & pleasant short walk into town. Having an allocated parking space was a massive bonus/ very convenient. 2 bathrooms was very useful when we were all getting ready. Kitchen was really well equipped; my husband was able to make a Sunday Dinner with no issues. Newly decorated & beautifully clean.

There was only enough hot water for 2 ppl to have a shower then we had to switch on the boost button on the boiler & wait a while for other 2 ppl to have one. There was a storage cupboard off the kitchen under the outside steps with utility items eg an ironing board, but unfortunately the whole cupboard had a really bad damp problem with mould growing on the walls, ceiling & all over the ironing board cover, rendering it useless. Having a washing machine was great, but providing a drying rack would be really helpful.

Comfortable with everything we needed, very well equipped. Great location easy walk to town centre

Struggled with enough hot water for 4 people to shower, no instructions but discovered the boost button. Not a major issue though as great break

The accommodation was fine that’s twice we have stayed in past couple of months but the price was up a hundred pounds

There was a shortage of toilet roll which we went and bought the bedroom door is tight it needed planing and on suite does to it would not close this is in flat 2

The property was well located, very spacious inside, nicely decorated and clean. An entrance from the back of the property where there is a parking space which was very handy too. Communication from property owners ahead and during the stay was also good.

With it being a lower ground floor property you could hear the noise of moving about above. In the main it was fine, but on our last night it was very noisy, sounded like people moving furniture around quiet late into the night. It wouldn’t stop me booking again though.

clean and everything new

not enough bins in the property

Everything was great will be back

Struggled to park second day somebody else was in our place and not easy to find anyone