9 On Barrack

Room is clean and enough space to move. Breakfast is delicious. Close to city center.

There is no window in room

Friendly staff. Place very clean and a nice breakfast. Very close to everything in Town. Walking distance for some restaurants and bars.

Food

Ti show the prices to guests

The room is small but modern and everything is clean. there are some fun places to experience in the vicinity but there are much better locations and staffing for the same price.

Every step of dealing with this property was chaos, including changing my check-in date, the chaotic process of checking in, and the whole car parking process. There was one helpful and competent staff member, who I got assertive with, and after 2 difficuly hours of my time, he made things right. Only after learning that I own a home in Cape Town did he stop promising a future refund (that I'd never see) and do what needed to be done. The hotel told me to deal with booking.com and booking.com told me to deal with the hotel. There was NO HELP from booking.com Nobody was taking responsibility. The front desk staff lied, said they were trying to move my arrival date as they cancelled my booking instead. And even though I had proof on my booking.com account they denied it. Business in South Africa is VERY TRICKY so do not expect to get refunds or fair treatment. The hotel's elevator does not go down as far as the lobby, for some odd reason, and you personally have to carry all your bags up a full flight of stairs to reach an elevator. The parking garage process means driving up 7 stories in your car, and then fighting with a difficult electric door before getting back into the hotel. The staff is VERY unresponsive at every step.

Good location - clean and neat. Friendly staff

Very good service and friendly staff at reception. The rooms are clean and spacious at an affordable rate and truly value for your money. Will surely come back one day.

N/A

Rooms in different floors despite my request. Also breakfast not included despite having asked for it. Ontop of that cancelation due to no met requirements would imply forfeiture of all payment.

Tout était parfait. Un peu excentré mais très calme. Personnel adorable.

Rien