Casa Leah Puerto Escondido

The location of the place was right in the middle of the coast which was perfect : the area was very quiet

Everything was perfect

It is described as luxury hotel but it is not.

Super schönes kleines Hotel, Zimmer sehr groß, angenehme Betten, schöner Einrichtungsstil. Sehr nettes Personal, sehr hilfsbereit. Super guter Kaffee.

gibt nichts zu beanstanden

Muy espacioso y relajado

La presión del agua era baja, no tenía desayuno incluido

The bedding was clean and the room was large

Very little natural light in the room Insufficient lighting WiFi is awful Room looks run down and a bit grubby Light directly outside the window was always on Some funny smells from drains and noises from generators Staff sat at the bar on their phones quite a lot People could see into our room from the communal garden Asked to change room but were told no even though rooms were available online Plastic plates in the rooms Location too far from points of interests Nearest beach isn’t swimmable Only had one chair on our balcony until our 4th day Outside table was broken No hammock as pictured on listing

It's was run by a family, and they were all really nice, you are close to the beach and easy to get around.

the Internet was slow

The bed is comfortable and allows for decent rest. Beyond that, the property has visual potential, but it is completely undermined by poor operation, maintenance, and service.

The overall experience felt dirty, neglected, and poorly managed. The room never felt properly clean, the pool constantly felt dirty, and there was a strong, unpleasant sulfur and chlorine smell that made using it uncomfortable. Towels were consistently stained, damp, and frankly unpleasant to use. The hotel advertises pools and our room included a “private pool,” but these are actually large jacuzzis, not real pools. They are not heated, which makes them unusable at night. For the price charged, heated pools should be a basic expectation. Cleanliness and housekeeping were a serious issue. Housekeeping entered the bathroom without warning or proper coordination while it was occupied, and there was no apology or acknowledgment afterward. Cleaning standards were poor overall, and attention to guest privacy was lacking. The staff attitude was also disappointing. Interactions often felt unfriendly and disengaged, with little sense of service or ownership. Basic items were repeatedly missing. For example, on two different days the pool bar did not have Clamato, and there was no effort to solve it. These are basic supplies that any well-run hotel would simply restock immediately. The internet is falsely advertised as “high-speed.” While they have Starlink, it only works in reception. In the rooms, the signal is almost nonexistent due to a poorly designed network with insufficient routers or repeaters. You are charged for a service that does not work. The room itself lacked basic functionality. There was nowhere to properly hang towels or even place toilet paper correctly, which resulted in everything feeling improvised, cluttered, and uncomfortable. These are fundamental details that should never be missing at this price point. Overall, this feels like a property designed to look good online but operated by people who do not understand hospitality. The lack of basics, poor cleanliness, weak service mindset, and operational failures made the stay genuinely...

The bed was comfortable. Other than that, very little matched the expectations created by the listing and its high rating.

This property does not meet the standards suggested by its rating. Many basic hospitality elements are missing, and the overall operation feels careless. The staff was a major issue. Despite the reservation being made for two guests under two names, service felt disorganized and inattentive. Housekeeping lacked coordination and professionalism, and staff interactions felt unfriendly and disengaged rather than welcoming or service-oriented. Cleanliness was inconsistent, and basic room functionality was surprisingly poor. There were no hooks to hang towels, and there was no proper toilet paper holder — the toilet paper was simply placed on top of the toilet. These are basic details that should never be missing, especially at this price point. The internet is advertised as high-speed, but in reality it barely works. While they have Starlink, it only functions in the reception area. In the rooms, the connection is extremely weak or nonexistent due to poor network setup. Reliable internet is not optional anymore, and charging for something that does not work is unacceptable. Overall, the stay felt poorly managed, with a lack of attention to fundamentals. The issues were not minor inconveniences but repeated failures in service, infrastructure, and basic guest comfort. For the price charged, the experience was far below expectations and certainly does not align with the high rating shown on Booking.