Alesia - Boutique Hotel & Spa

Customer service was excellent, very attentive and responsive to any situation. The bedroom was spacious, clean and very comfortable. The cleanliness of all the place was great, and the pool was very accessible and comfortable, with a beautiful view.

There was a problem with my booking at the beginning that almost left me out of the hotel and all the experience, despite I did my reservation with time from the Booking app. In the end, staff was very professional and helpful and they solve the problem.

The internal swimming pool was fully booked and can be blu be accessed if you buy a spa treatment. The outdoor swimming pool was lovely.

we had got a room advertised as having a private outdoor space but it was shared. the breakfast was small and with limited choices. My partner smoked outside with the door of the room opened and at checkout we were asked to pay 1,000 pesos for having allegedly smoked in the room. I paid it but it felt unfair. Additionally there was in the room an empty wrap of a medicine that we did not use so it seems it was not cleaned properly before us.