'Syrena Luxury Caribbean' Heart of Playa del Carmen - Fast Wi-fi - Sea Views

Amazing location close by the beach, but also restaurant(s), bars, a 24/7 open Wallmart. The room felt as if we were living in our own apartment. The swimming pool area is also nicely located on the roof. The parking garage is also easily accessible with an elevator.

I didn't read my direct messages on the booking.com-app, so I had some difficulties to enter the building. Also the person at the desk wasn't a receptionist, but she was a security guard. She couldn't speak English that well , but she did her best to explain that she couldn't just let me into the premises like that. Eventually I understood you need a personal code which was send through a DM on booking.com.

The studio was very clean with quite new construction. The rooftop area and pool were quite nice, with a shower and some shade for the loungers. The filtered water dispenser in the kitchenette was very convenient over having to buy jugs. The parking garage in the basement was secure and mostly convenient, with the front desk automatically opening the doors as we approached.

Laundry was helpful but a little annoying to deal with. Access to the laundry room required going to the front desk and booking a time. Access to laundry was denied somewhat arbitrarily times (one day they said it closed at 5pm, another time it was 7pm - despite the rules saying that it was open until 10pm). Our first laundry reservation was free, but the second inexplicably cost 50MXN. The staff we encountered only spoke Spanish, which of course wasn't a surprise but did make communication about laundry difficult for us. For parking, once we returned when the guard wasn't present, and had to go on foot into the basement to temporarily open the garage door from the inside. I think it would've been impossible for a solo traveler to park inside in this situation.

We loved the location, close to grocery stores, beach, Quinta Avenida and restaurants. The apartment very clean and we enjoyed using the pool area and fitness room.

The apartment comes with minimal supplies, which is fine but it would have been nice to know ahead of time. Also, the listing indicates that there is a washing machine in the room and there isn’t one in the apartment. There are washers and dryers available on every second floor.

perfect location, great bed, friendly staff

low water pressure in shower

Modern, clean building in excellent neighborhood

Traffic and bar noice some nights but nothing serious

Very beautiful and well equiped

Amazing location and customer service from Mr. Andrea! He was responsive throughout my stay and offered solutions to my concerns! I

Everything was fine. Location, apartment and pool were great. Only we were unlucky and lift didn’t work dor whole week, bit it didn’t bother us so much.